QR Code
Copy to Clipboard
Open with BT Client
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
Get Bonus Downloads Here.url
183B
~Get Your Files Here !/1 - An Overview of the Customer Success Managers Role/1 - What is Meant by Customer Success.mp4
85.85MB
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
~Get Your Files Here !/1 - An Overview of the Customer Success Managers Role/2 - Treating Your Customer as Your Business Partner.mp4
78.29MB
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
~Get Your Files Here !/1 - An Overview of the Customer Success Managers Role/3 - Where do CSMS fir Within the Wider Organizational Structure.mp4
120.26MB
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
~Get Your Files Here !/2 - Readiness for Customer Success Management/4 - What is Your Organizations Customer Success Strategy.mp4
37.06MB
W3siaWQiOiJleG9jX2JfUExBWSIsImFkc3BvdCI6ImJfUExBWSIsIndlaWdodCI6IjEiLCJmY2FwIjpmYWxzZSwic2NoZWR1bGUiOmZhbHNlLCJtYXhXaWR0aCI6ZmFsc2UsIm1pbldpZHRoIjpmYWxzZSwidGltZXpvbmUiOmZhbHNlLCJleGNsdWRlIjpmYWxzZSwiZG9tYWluIjpmYWxzZSwiY29kZSI6IjwhLS1cclxuPGEgaHJlZj1cImh0dHBzOlwvXC9zeW5kaWNhdGlvbi5keW5zcnZ0YmcuY29tXC9zcGxhc2gucGhwP2lkem9uZT0xOTYxMDkyJnJldHVybl91cmw9aHR0cHM6XC9cL3RlbGxtZS5wd1wvZ29cL2J0c1wiICBjbGFzcz1cImJ0biBidG4td2FybmluZ1wiIHRhcmdldD1cIl9ibGFua1wiPjxzcGFuIGNsYXNzPVwiZ2x5cGhpY29uIGdseXBoaWNvbi1wbGF5XCI+PFwvc3Bhbj4gUGxheSBOb3c8XC9hPlxyXG4tLT4ifV0=
~Get Your Files Here !/2 - Readiness for Customer Success Management/5 - What is Your Role to Your Organizations Customer Success Strategy.mp4
52.96MB
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
~Get Your Files Here !/2 - Readiness for Customer Success Management/6 - What Assets and Resources are Available to Help You.mp4
60.69MB
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
~Get Your Files Here !/2 - Readiness for Customer Success Management/7 - How Will You Plan and Manage Your Time.mp4
50.12MB
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
~Get Your Files Here !/3 - Customer Success Management Tasks Tools and Techniques/10 - Getting in Front of Senior Management and C Level Customer Stakeholders.mp4
75.7MB
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
~Get Your Files Here !/3 - Customer Success Management Tasks Tools and Techniques/8 - The RAPAE Task Model A Way to Categorize CSM Activities.mp4
60.23MB
W3siaWQiOiJleG9jX2JfUExBWSIsImFkc3BvdCI6ImJfUExBWSIsIndlaWdodCI6IjEiLCJmY2FwIjpmYWxzZSwic2NoZWR1bGUiOmZhbHNlLCJtYXhXaWR0aCI6ZmFsc2UsIm1pbldpZHRoIjpmYWxzZSwidGltZXpvbmUiOmZhbHNlLCJleGNsdWRlIjpmYWxzZSwiZG9tYWluIjpmYWxzZSwiY29kZSI6IjwhLS1cclxuPGEgaHJlZj1cImh0dHBzOlwvXC9zeW5kaWNhdGlvbi5keW5zcnZ0YmcuY29tXC9zcGxhc2gucGhwP2lkem9uZT0xOTYxMDkyJnJldHVybl91cmw9aHR0cHM6XC9cL3RlbGxtZS5wd1wvZ29cL2J0c1wiICBjbGFzcz1cImJ0biBidG4td2FybmluZ1wiIHRhcmdldD1cIl9ibGFua1wiPjxzcGFuIGNsYXNzPVwiZ2x5cGhpY29uIGdseXBoaWNvbi1wbGF5XCI+PFwvc3Bhbj4gUGxheSBOb3c8XC9hPlxyXG4tLT4ifV0=
~Get Your Files Here !/3 - Customer Success Management Tasks Tools and Techniques/9 - Understanding the Critical Path.mp4
89.6MB
W3siaWQiOiJleG9jX2JfUExBWSIsImFkc3BvdCI6ImJfUExBWSIsIndlaWdodCI6IjEiLCJmY2FwIjpmYWxzZSwic2NoZWR1bGUiOmZhbHNlLCJtYXhXaWR0aCI6ZmFsc2UsIm1pbldpZHRoIjpmYWxzZSwidGltZXpvbmUiOmZhbHNlLCJleGNsdWRlIjpmYWxzZSwiZG9tYWluIjpmYWxzZSwiY29kZSI6IjwhLS1cclxuPGEgaHJlZj1cImh0dHBzOlwvXC9zeW5kaWNhdGlvbi5keW5zcnZ0YmcuY29tXC9zcGxhc2gucGhwP2lkem9uZT0xOTYxMDkyJnJldHVybl91cmw9aHR0cHM6XC9cL3RlbGxtZS5wd1wvZ29cL2J0c1wiICBjbGFzcz1cImJ0biBidG4td2FybmluZ1wiIHRhcmdldD1cIl9ibGFua1wiPjxzcGFuIGNsYXNzPVwiZ2x5cGhpY29uIGdseXBoaWNvbi1wbGF5XCI+PFwvc3Bhbj4gUGxheSBOb3c8XC9hPlxyXG4tLT4ifV0=
~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/11 - What is Phase 1 Preparation.mp4
53.35MB
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
~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/12 - Accessing Information.mp4
45.24MB
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
~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/13 - Internal Handover.mp4
37.4MB
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
~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/14 - Customer Information.mp4
46.34MB
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
~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/15 - Initiative Information and Customer Outcome Requirements.mp4
36.37MB
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
~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/16 - CSM Outcome Requirements.mp4
41.33MB
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
~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/17 - Third Parties and Project Status.mp4
82.4MB
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
~Get Your Files Here !/4 - Practical CSM Framework Phase 1 Preparation/18 - Tools for PCSMF Phase 1 Preparation.mp4
40.01MB
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
~Get Your Files Here !/5 - Practical CSM Framework Phase 2 Commitment/19 - What is Commitment All About.mp4
51.32MB
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
~Get Your Files Here !/5 - Practical CSM Framework Phase 2 Commitment/20 - Communicating with the Customer.mp4
123.69MB
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
~Get Your Files Here !/5 - Practical CSM Framework Phase 2 Commitment/21 - Developing a Stakeholder Management Strategy.mp4
70.23MB
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
~Get Your Files Here !/6 - Practical CSM Framework Phase 3 Onboarding/22 - What is PCSMF Phase 3 Onboarding All About.mp4
22.86MB
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
~Get Your Files Here !/6 - Practical CSM Framework Phase 3 Onboarding/23 - Generic and Customized Onboarding Models.mp4
67.09MB
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
~Get Your Files Here !/6 - Practical CSM Framework Phase 3 Onboarding/24 - Information for Onboarding.mp4
111.47MB
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
~Get Your Files Here !/6 - Practical CSM Framework Phase 3 Onboarding/25 - Tools for PCSMF Phase 3 Onboarding.mp4
42.41MB
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
~Get Your Files Here !/7 - Practical CSM Framework Phase 4 Adoption Planning Part 1 Concepts/26 - What is Adoption All About.mp4
79.47MB
W3siaWQiOiJleG9jX2JfUExBWSIsImFkc3BvdCI6ImJfUExBWSIsIndlaWdodCI6IjEiLCJmY2FwIjpmYWxzZSwic2NoZWR1bGUiOmZhbHNlLCJtYXhXaWR0aCI6ZmFsc2UsIm1pbldpZHRoIjpmYWxzZSwidGltZXpvbmUiOmZhbHNlLCJleGNsdWRlIjpmYWxzZSwiZG9tYWluIjpmYWxzZSwiY29kZSI6IjwhLS1cclxuPGEgaHJlZj1cImh0dHBzOlwvXC9zeW5kaWNhdGlvbi5keW5zcnZ0YmcuY29tXC9zcGxhc2gucGhwP2lkem9uZT0xOTYxMDkyJnJldHVybl91cmw9aHR0cHM6XC9cL3RlbGxtZS5wd1wvZ29cL2J0c1wiICBjbGFzcz1cImJ0biBidG4td2FybmluZ1wiIHRhcmdldD1cIl9ibGFua1wiPjxzcGFuIGNsYXNzPVwiZ2x5cGhpY29uIGdseXBoaWNvbi1wbGF5XCI+PFwvc3Bhbj4gUGxheSBOb3c8XC9hPlxyXG4tLT4ifV0=
~Get Your Files Here !/7 - Practical CSM Framework Phase 4 Adoption Planning Part 1 Concepts/27 - Understanding Impacted Users.mp4
82.02MB
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
~Get Your Files Here !/7 - Practical CSM Framework Phase 4 Adoption Planning Part 1 Concepts/28 - Research Techniques.mp4
77.85MB
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
~Get Your Files Here !/7 - Practical CSM Framework Phase 4 Adoption Planning Part 1 Concepts/29 - CSM Involvement in Adoption Research.mp4
45.54MB
W3siaWQiOiJleG9jX2JfUExBWSIsImFkc3BvdCI6ImJfUExBWSIsIndlaWdodCI6IjEiLCJmY2FwIjpmYWxzZSwic2NoZWR1bGUiOmZhbHNlLCJtYXhXaWR0aCI6ZmFsc2UsIm1pbldpZHRoIjpmYWxzZSwidGltZXpvbmUiOmZhbHNlLCJleGNsdWRlIjpmYWxzZSwiZG9tYWluIjpmYWxzZSwiY29kZSI6IjwhLS1cclxuPGEgaHJlZj1cImh0dHBzOlwvXC9zeW5kaWNhdGlvbi5keW5zcnZ0YmcuY29tXC9zcGxhc2gucGhwP2lkem9uZT0xOTYxMDkyJnJldHVybl91cmw9aHR0cHM6XC9cL3RlbGxtZS5wd1wvZ29cL2J0c1wiICBjbGFzcz1cImJ0biBidG4td2FybmluZ1wiIHRhcmdldD1cIl9ibGFua1wiPjxzcGFuIGNsYXNzPVwiZ2x5cGhpY29uIGdseXBoaWNvbi1wbGF5XCI+PFwvc3Bhbj4gUGxheSBOb3c8XC9hPlxyXG4tLT4ifV0=
~Get Your Files Here !/8 - Practical CSM Framework Phase 4 Adoption Planning Part 2 Implementation/30 - Step 1 Determine Adoption Requirements.mp4
43.99MB
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
~Get Your Files Here !/8 - Practical CSM Framework Phase 4 Adoption Planning Part 2 Implementation/31 - Step 3 Create Impacted Groups.mp4
70.94MB
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
~Get Your Files Here !/8 - Practical CSM Framework Phase 4 Adoption Planning Part 2 Implementation/32 - Step 5 Determine Communication Training and support Requirements.mp4
91.47MB
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
~Get Your Files Here !/8 - Practical CSM Framework Phase 4 Adoption Planning Part 2 Implementation/33 - Step 6 Capture Adoption Barriers and Risks.mp4
86.95MB
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
~Get Your Files Here !/Bonus Resources.txt
386B
W3siaWQiOiJhZHN0X2JfTV8zMDB4NTAiLCJhZHNwb3QiOiJiX01fMzAweDUwIiwid2VpZ2h0IjoiNSIsImZjYXAiOmZhbHNlLCJzY2hlZHVsZSI6ZmFsc2UsIm1heFdpZHRoIjoiNzY4IiwibWluV2lkdGgiOmZhbHNlLCJ0aW1lem9uZSI6ZmFsc2UsImV4Y2x1ZGUiOmZhbHNlLCJkb21haW4iOmZhbHNlLCJjb2RlIjoiPHNjcmlwdCB0eXBlPVwidGV4dFwvamF2YXNjcmlwdFwiPlxyXG4gIGF0T3B0aW9ucyA9IHtcclxuICAgICdrZXknIDogJzdkMWNjMGUxYjk4MWM5NzY4ZGI3ODUxZmM1MzVhMTllJyxcclxuICAgICdmb3JtYXQnIDogJ2lmcmFtZScsXHJcbiAgICAnaGVpZ2h0JyA6IDUwLFxyXG4gICAgJ3dpZHRoJyA6IDMyMCxcclxuICAgICdwYXJhbXMnIDoge31cclxuICB9O1xyXG4gIGRvY3VtZW50LndyaXRlKCc8c2NyJyArICdpcHQgdHlwZT1cInRleHRcL2phdmFzY3JpcHRcIiBzcmM9XCJodHRwJyArIChsb2NhdGlvbi5wcm90b2NvbCA9PT0gJ2h0dHBzOicgPyAncycgOiAnJykgKyAnOlwvXC93d3cuYm5odG1sLmNvbVwvaW52b2tlLmpzXCI+PFwvc2NyJyArICdpcHQ+Jyk7XHJcbjxcL3NjcmlwdD4ifV0=