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013 Increasing teamwork between departments.mp4
26.56MB
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014 Creating positive social pressure.mp4
26.38MB
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010 Understanding the consequences of multitasking.mp4
26.2MB
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005 Winning the moments of truth.mp4
25.09MB
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011 Avoiding directed attention fatigue.mp4
23.95MB
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006 Making wait time more bearable.mp4
22.33MB
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008 Improving your powers of observation.mp4
22.12MB
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009 Overcoming the illusion of speed.mp4
22.1MB
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012 Identifying the secrets of employee motivation.mp4
21.86MB
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004 Identifying the most important need.mp4
21.04MB
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003 Understanding why customer service is hard.mp4
15.83MB
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007 Getting customers to know your name.mp4
15.54MB
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015 Next steps.mp4
7.96MB
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002 What you should know before watching this course.mp4
7.76MB
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001 Welcome.mp4
6.55MB
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Ex_Files_Innovative_Cust_Service/Exercise Files/Learning Plan Worksheet.pdf
63.35KB
Ex_Files_Innovative_Cust_Service/Exercise Files/Wait Time Checklist.pdf
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Ex_Files_Innovative_Cust_Service/Exercise Files/Additional Resources.pdf
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Ex_Files_Innovative_Cust_Service/Exercise Files/Whats My Job Worksheet.pdf
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Ex_Files_Innovative_Cust_Service/Exercise Files/Moments of Truth Worksheet.pdf
42.85KB
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