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01_Course_Introduction/01_Introduction.flv
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02_The_Basics_Of_Customer_Service/02_Introduction.flv
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02_The_Basics_Of_Customer_Service/03_What_A_CSR_Really_Does.flv
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02_The_Basics_Of_Customer_Service/04_Importance_Of_Customer_Service.flv
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02_The_Basics_Of_Customer_Service/05_What_Are_The_Customers_Unspok.flv
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02_The_Basics_Of_Customer_Service/07_Challenges_Of_A_CSR.flv
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02_The_Basics_Of_Customer_Service/08_The_Dissatisfied_Customer.flv
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02_The_Basics_Of_Customer_Service/09_Additional_Call_Expectations.flv
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02_The_Basics_Of_Customer_Service/10_The_Benefits_Of_Excellent_Cust.flv
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02_The_Basics_Of_Customer_Service/13_Tips_To_Upholding_Excellent_Cu.flv
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05_Following_Scripts/37_Introduction.flv
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05_Following_Scripts/38_Call_Scripts.flv
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05_Following_Scripts/39_Call_Types.flv
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05_Following_Scripts/40_Troubleshooting_Scripts.flv
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05_Following_Scripts/41_Steps_To_A_CSR_Sales_Call.flv
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05_Following_Scripts/42_Tips_For_Following_A_Script.flv
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05_Following_Scripts/43_Call_Monitoring.flv
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05_Following_Scripts/44_Summary.flv
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06_Course_Summary/45_Summary.flv
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Read this before playing this Movie .txt
138B
torrent downloaded from www.scenetime.com.txt
138B
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