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181B
~Get Your Files Here !/1. Introduction-to-Improving-Service-recovering-and-Service-Quality.mp4
50.15MB
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~Get Your Files Here !/1. Introduction-to-Improving-Service-recovering-and-Service-Quality.srt
5.74KB
~Get Your Files Here !/10. List the Service Quality Parameters.mp4
78.52MB
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~Get Your Files Here !/10. List the Service Quality Parameters.srt
7.41KB
~Get Your Files Here !/11. Explain Types of Service Quality.mp4
44.47MB
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~Get Your Files Here !/11. Explain Types of Service Quality.srt
5.26KB
~Get Your Files Here !/12. Explain The PDSA Technique for Service Quality.mp4
14.19MB
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~Get Your Files Here !/12. Explain The PDSA Technique for Service Quality.srt
1.67KB
~Get Your Files Here !/13. Explain Steps of the PDSA Technique.mp4
35.12MB
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~Get Your Files Here !/13. Explain Steps of the PDSA Technique.srt
5.63KB
~Get Your Files Here !/14. Explain Role of Managers in Service Quality Management.mp4
20.05MB
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~Get Your Files Here !/14. Explain Role of Managers in Service Quality Management.srt
3.25KB
~Get Your Files Here !/15. Explain Role of Customers in Service Quality Management.mp4
88.9MB
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~Get Your Files Here !/15. Explain Role of Customers in Service Quality Management.srt
9.23KB
~Get Your Files Here !/16. List the Benefits of Improved Service Quality.mp4
69.33MB
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~Get Your Files Here !/16. List the Benefits of Improved Service Quality.srt
9.74KB
~Get Your Files Here !/2. Explain What is meant by Service Quality.mp4
7.61MB
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~Get Your Files Here !/2. Explain What is meant by Service Quality.srt
980B
~Get Your Files Here !/3. Differentiate between Quality Improvement in Service Industry.mp4
25.35MB
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~Get Your Files Here !/3. Differentiate between Quality Improvement in Service Industry.srt
3.78KB
~Get Your Files Here !/4. Explain How to Measure Service Quality.mp4
10.98MB
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~Get Your Files Here !/4. Explain How to Measure Service Quality.srt
1.29KB
~Get Your Files Here !/5. Explain How to Sustain Service Quality.mp4
36.5MB
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~Get Your Files Here !/5. Explain How to Sustain Service Quality.srt
4.41KB
~Get Your Files Here !/6. Explain What is meant by Service Quality Management.mp4
23MB
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~Get Your Files Here !/6. Explain What is meant by Service Quality Management.srt
2.71KB
~Get Your Files Here !/7. Describe the Service Quality Management Process.mp4
24.47MB
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~Get Your Files Here !/7. Describe the Service Quality Management Process.srt
2.51KB
~Get Your Files Here !/8. Explain Strategies for Service Recovery.mp4
2.4MB
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~Get Your Files Here !/8. Explain Strategies for Service Recovery.srt
318B
~Get Your Files Here !/9. Explain Relation between Service Quality & Customers.mp4
34.15MB
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~Get Your Files Here !/9. Explain Relation between Service Quality & Customers.srt
3.3KB
~Get Your Files Here !/Bonus Resources.txt
386B
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