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Salesforce Service Cloud Consultant Certification Course

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Number of Files:

310

Content Size:

1.97GB

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2020-12-02

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Salesforce Service Cloud Consultant Certification Course

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File Name

Size

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/10. Release Readiness and Updates/2. Service Setup Menu.mp4

99.12MB

TutsNode.com.txt

63B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/1. Introduction and Getting Started/1. Getting Started Introduction.mp4

12.55MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/1. Introduction and Getting Started/1. Getting Started Introduction.srt

4.7KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/1. Introduction and Getting Started/1.1 Exam Guide.html

163B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/1. Introduction and Getting Started/2. Signing Up for a Free Salesforce Account.mp4

7.65MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/1. Introduction and Getting Started/2. Signing Up for a Free Salesforce Account.srt

4.52KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/1. Introduction and Getting Started/2.1 Free Salesforce Account Signup.html

100B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/1. Introduction and Getting Started/3. Logging into Salesforce and Switching Between Lightning and Classic.mp4

3.96MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/1. Introduction and Getting Started/3. Logging into Salesforce and Switching Between Lightning and Classic.srt

3.17KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/1. Introduction and Getting Started/4. Downloading and Reviewing the Service Cloud Consultant Certification Exam Guide.mp4

17.21MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/1. Introduction and Getting Started/4. Downloading and Reviewing the Service Cloud Consultant Certification Exam Guide.srt

9.58KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/1. Introduction and Getting Started/4.1 Exam Guide - Updated.html

163B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/1. Introduction and Getting Started/5. Assigning the Service Cloud and Knowledge User Feature Licenses.mp4

3.51MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/1. Introduction and Getting Started/5. Assigning the Service Cloud and Knowledge User Feature Licenses.srt

1.66KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/1. Introduction and Getting Started/6. Introduction and Getting Started Quiz.html

148B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/1. Industry Knowledge Introduction.mp4

4.6MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/1. Industry Knowledge Introduction.srt

2.32KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/2. Installing Service and Support Dashboards to Measure Contact Center Metrics.mp4

16.29MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/2. Installing Service and Support Dashboards to Measure Contact Center Metrics.srt

7.69KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/2.1 Understanding Call Center Analytics.html

122B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/2.2 Service and Support Reports and Dashboards - AppExchange App.html

138B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/2.3 Contact Center Metrics and Best Practices.html

127B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/2.4 Contact Center Glossary.html

132B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/3. Contact Center KPIs.mp4

15.9MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/3. Contact Center KPIs.srt

5.88KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/3.1 Understanding Call Center Analytics.html

122B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/3.2 Service Wave Demo.html

119B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/3.3 5 Questions.html

152B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/3.4 Wave App for Service 1 Sheet.html

154B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/4. Contact Center Business Challenges and How Salesforce Helps.mp4

7.45MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/4. Contact Center Business Challenges and How Salesforce Helps.srt

4.64KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/5. Use Cases and Benefits for Different Interaction Channels.mp4

14.79MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/5. Use Cases and Benefits for Different Interaction Channels.srt

10.47KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/6. Challenges and Considerations for Business Continuity in the Contact Center.mp4

5.88MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/6. Challenges and Considerations for Business Continuity in the Contact Center.srt

3.35KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/7. Exam Guide Sample Question #1.mp4

10.74MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/7. Exam Guide Sample Question #1.srt

6.91KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/8. Types of Contact Centers and Displaying the Service Console.mp4

18.77MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/8. Types of Contact Centers and Displaying the Service Console.srt

8.49KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/9. KCS Core Tenets and a Glimpse of the Service Setup Menu and Salesforce Knowledge.mp4

8.53MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/9. KCS Core Tenets and a Glimpse of the Service Setup Menu and Salesforce Knowledge.srt

4.61KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/9.1 Salesforce is KCS Verified.html

178B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/9.2 Consortium for Service Innovation - KCS - Knowledge Centered Service.html

98B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/10. Contact Center Components and How They Solve Business Challenges.mp4

11.45MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/10. Contact Center Components and How They Solve Business Challenges.srt

4.51KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/10.1 Computer Telephony Integration (CTI) for Salesforce How Does it Work.html

146B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/10.2 Call Center Acronyms - by TalkDesk.html

111B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/11. Practice Activity – Industry Knowledge Trailhead Units.html

717B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/12. Industry Knowledge Quiz.html

148B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/3. Implementation Strategies/1. Implementation Strategies Introduction.mp4

4.24MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/3. Implementation Strategies/1. Implementation Strategies Introduction.srt

1.4KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/3. Implementation Strategies/2. Typical Phases of a Consulting Engagement and Creating Custom Objects and Fields.mp4

43.03MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/3. Implementation Strategies/2. Typical Phases of a Consulting Engagement and Creating Custom Objects and Fields.srt

22.33KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/3. Implementation Strategies/3. Contact Center Deployment Strategies.mp4

15.2MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/3. Implementation Strategies/3. Contact Center Deployment Strategies.srt

7.34KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/3. Implementation Strategies/3.1 Service Cloud ERD Diagram - From the SOAP API Guide.html

150B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/3. Implementation Strategies/3.2 Service Cloud Call Center Management - Service Cloud Landing Page.html

144B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/3. Implementation Strategies/4. Practice Activity – Implementation Strategies Trailhead Units.html

514B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/3. Implementation Strategies/5. Implementation Strategies Quiz.html

149B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/1. Service Cloud Solution Design Introduction.mp4

2.63MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/1. Service Cloud Solution Design Introduction.srt

834B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/2. Analyzing Customer Requirements for Service Cloud Solution Design.mp4

17.59MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/2. Analyzing Customer Requirements for Service Cloud Solution Design.srt

11.53KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/3. Extending the Service Cloud with Custom Application Development and Third-Party.mp4

9.66MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/3. Extending the Service Cloud with Custom Application Development and Third-Party.srt

5.51KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/4. Key Components for Performance Optimization and Creating a Validation Rule.mp4

21.41MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/4. Key Components for Performance Optimization and Creating a Validation Rule.srt

11.36KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/5. User Experience Requirements Solved by the Salesforce Lightning Service Console.mp4

13.16MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/5. User Experience Requirements Solved by the Salesforce Lightning Service Console.srt

8.68KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/6. Salesforce Lightning Service Console Custom List Views and Creating a New User.mp4

44.28MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/6. Salesforce Lightning Service Console Custom List Views and Creating a New User.srt

25.02KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/6.1 What Features Are Available in Lightning Console Apps (Help Article).html

141B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/7. Service Console Interaction Logs (Salesforce Classic Only).mp4

31.73MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/7. Service Console Interaction Logs (Salesforce Classic Only).srt

13KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/7.1 Turn On Interaction Logs for a Console in Salesforce Classic.html

130B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/7.2 What Features Are Available in Lightning Console Apps (Help Article).html

141B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/7.3 Set Up Interaction Logs for a Console in Salesforce Classic (Help Article).html

133B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/8. Service Console Custom Components.mp4

21.59MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/8. Service Console Custom Components.srt

9.92KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/9. Service Console Keyboard Shortcuts.mp4

5.95MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/9. Service Console Keyboard Shortcuts.srt

2.21KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/9.1 Keyboard Shortcuts for Lightning Console Apps.html

145B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/9.2 Work with Keyboard Shortcuts in a Salesforce Console in Salesforce Classic.html

142B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/9.3 Default Keyboard Shortcuts for a Salesforce Console in Salesforce Classic.html

145B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/10. Service Console Macros.mp4

30.84MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/10. Service Console Macros.srt

8.51KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/10.1 Creating Macros in Salesforce Classic.html

128B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/10.2 Running a Macro.html

125B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/10.3 Bulk Macros.html

137B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/10.4 Irreversible Macros.html

141B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/10.5 Examples of Macros in Salesforce Classic.html

130B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/10.6 Tips for Creating Macros.html

126B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/11. Service Console Integration Toolkit and Lightning Console JavaScript API.mp4

39.61MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/11. Service Console Integration Toolkit and Lightning Console JavaScript API.srt

16.17KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/11.1 What Features Are Available in Lightning Console Apps.html

141B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/11.2 Sample Visualforce Code for Toolkit Example.html

172B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/11.3 Salesforce Console Integration Toolkit Developer Guide.html

140B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/11.4 Salesforce Console Developer Guide.html

123B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/12. Adjusting the Service Console Settings.mp4

18.44MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/12. Adjusting the Service Console Settings.srt

7.89KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/13. Exam Guide Sample Question #2.mp4

9.66MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/13. Exam Guide Sample Question #2.srt

6.03KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/14. Practice Activity – Service Cloud Solution Design Trailhead Units.html

725B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/15. Service Cloud Solution Design Quiz.html

148B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/1. Knowledge Management Introduction.mp4

2.6MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/1. Knowledge Management Introduction.srt

907B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/2. Enabling Salesforce Knowledge and the Knowledge Article Lifecycle.mp4

31.81MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/2. Enabling Salesforce Knowledge and the Knowledge Article Lifecycle.srt

13.54KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/2.1 Complete Guide to Salesforce Knowledge.html

153B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/3. Managing Knowledge Adoption and Maintenance.mp4

25.73MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/3. Managing Knowledge Adoption and Maintenance.srt

11.59KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/3.1 Knowledge Base Dashboards & Reports.html

142B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/4. Creating Knowledge Data Categories Groups and Data Categories.mp4

22.09MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/4. Creating Knowledge Data Categories Groups and Data Categories.srt

11.53KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/4.1 Data Categories in Salesforce.com.html

130B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/4.2 Keyboard Shortcuts for Data Categories.html

138B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/5. Creating Knowledge Article Record Types and Assigning Page Layouts.mp4

20.21MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/5. Creating Knowledge Article Record Types and Assigning Page Layouts.srt

7.1KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/6. Turning on the Knowledge Sidebar in the Service Console.mp4

24.1MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/6. Turning on the Knowledge Sidebar in the Service Console.srt

10.13KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/7. Knowledge Publishing Workflow.mp4

28.43MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/7. Knowledge Publishing Workflow.srt

21.32KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/7.1 Salesforce Knowledge Implementation Guide.html

170B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/8. Knowledge Data Migration Strategies.mp4

10.5MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/8. Knowledge Data Migration Strategies.srt

6.62KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/8.1 Salesforce Knowledge Implementation Guide.html

170B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/9. Knowledge vs. Solutions.mp4

8.05MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/9. Knowledge vs. Solutions.srt

4.58KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/10. Exam Guide Sample Question #3 - Public Groups and Assigning Article Actions.mp4

20.38MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/10. Exam Guide Sample Question #3 - Public Groups and Assigning Article Actions.srt

8.91KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/11. Exam Guide Sample Question #5.mp4

6.87MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/11. Exam Guide Sample Question #5.srt

5.07KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/12. Practice Activity – Knowledge Management Trailhead Units.html

496B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/13. Knowledge Management Quiz.html

148B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/1. Interaction Channels Introduction.mp4

9.1MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/1. Interaction Channels Introduction.srt

2.62KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/2. Understanding and Implementing Multiple Support Processes.mp4

11.11MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/2. Understanding and Implementing Multiple Support Processes.srt

6.73KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/2.1 Service Cloud Channels.html

131B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/3. Mobile Interaction Channel and Creating a Mobile Case Record Type.mp4

8.39MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/3. Mobile Interaction Channel and Creating a Mobile Case Record Type.srt

4.9KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/4. Telephony (aka ‘phone’) Interaction Channel.mp4

8.54MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/4. Telephony (aka ‘phone’) Interaction Channel.srt

4.6KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/5. Email Interaction Channel and Creating an Email Case Record Type.mp4

6.36MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/5. Email Interaction Channel and Creating an Email Case Record Type.srt

3.4KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/6. Email to Case vs. On-Demand Email to Case and Configuring a Routing Address.mp4

26.41MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/6. Email to Case vs. On-Demand Email to Case and Configuring a Routing Address.srt

15.19KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/6.1 Email-to-Case Help Article.html

143B

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/7. Adding Emails Related List to Cases Page Layout.mp4

20.55MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/7. Adding Emails Related List to Cases Page Layout.srt

8.8KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/8. Configuring Email Templates for Effective Case Communications.mp4

12.03MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/8. Configuring Email Templates for Effective Case Communications.srt

7.22KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/9. Web Interaction Channel.mp4

17.3MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/9. Web Interaction Channel.srt

10.54KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/10. Chat Interaction Channel – Web Chat (Live Agent).mp4

8.19MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/10. Chat Interaction Channel – Web Chat (Live Agent).srt

3.45KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/11. Enabling Live Agent and Creating Live Agent Users.mp4

6.89MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/11. Enabling Live Agent and Creating Live Agent Users.srt

2.72KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/12. Creating Live Agent Skills.mp4

7.16MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/12. Creating Live Agent Skills.srt

2.96KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/13. Creating Live Agent Configurations.mp4

19.49MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/13. Creating Live Agent Configurations.srt

10.27KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/14. Creating Live Agent Deployments.mp4

4.52MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/14. Creating Live Agent Deployments.srt

3.75KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/15. Setting Up Live Agent in the Salesforce Console.mp4

6.37MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/15. Setting Up Live Agent in the Salesforce Console.srt

3.77KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/16. Creating Chat Buttons.mp4

25.32MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/16. Creating Chat Buttons.srt

11.11KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/17. Enabling OmniChannel and Creating Service Presence Status.mp4

6.08MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/17. Enabling OmniChannel and Creating Service Presence Status.srt

3.72KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/18. Adding the Supervisor Panel to the Salesforce Console.mp4

16.23MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/18. Adding the Supervisor Panel to the Salesforce Console.srt

5.92KB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/19. Social Media Interaction Channel.mp4

23.26MB

[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/19. Social Media Interaction Channel.srt

10.77KB

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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/15. Log a Call Activity Management and Call Disposition Design.mp4

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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/16. Case Resolution Design Considerations – Case Closure.mp4

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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/17. Enabling Entitlement Management for SLA Driven Case Management.mp4

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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/22. Visual Workflow Use Cases, Capabilities and Limitations for Case Management.mp4

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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/8. Contact Center Analytics/1. Contact Center Analytics Introduction.mp4

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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/11. Next Steps/1. Next Steps Introduction.mp4

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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/11. Next Steps/4. Test Taking Strategies – Improve Your Odds of Passing the First Time.mp4

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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/11. Next Steps/5. Final Thoughts and a Word of Thanks.mp4

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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/11. Next Steps/6. Bonus Lecture Coupons and Free Courses.html

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