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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/1. Introduction and Getting Started/1.1 Exam Guide.html
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/3.3 5 Questions.html
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/3.4 Wave App for Service 1 Sheet.html
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/5. Use Cases and Benefits for Different Interaction Channels.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/7. Exam Guide Sample Question #1.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/9.1 Salesforce is KCS Verified.html
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/9.2 Consortium for Service Innovation - KCS - Knowledge Centered Service.html
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/10. Contact Center Components and How They Solve Business Challenges.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/10.1 Computer Telephony Integration (CTI) for Salesforce How Does it Work.html
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/11. Practice Activity – Industry Knowledge Trailhead Units.html
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/2. Industry Knowledge/12. Industry Knowledge Quiz.html
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/3. Implementation Strategies/1. Implementation Strategies Introduction.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/3. Implementation Strategies/3. Contact Center Deployment Strategies.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/3. Implementation Strategies/3.1 Service Cloud ERD Diagram - From the SOAP API Guide.html
150B
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/3. Implementation Strategies/3.2 Service Cloud Call Center Management - Service Cloud Landing Page.html
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/3. Extending the Service Cloud with Custom Application Development and Third-Party.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/3. Extending the Service Cloud with Custom Application Development and Third-Party.srt
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/4. Key Components for Performance Optimization and Creating a Validation Rule.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/5. User Experience Requirements Solved by the Salesforce Lightning Service Console.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/6.1 What Features Are Available in Lightning Console Apps (Help Article).html
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/7.2 What Features Are Available in Lightning Console Apps (Help Article).html
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/7.3 Set Up Interaction Logs for a Console in Salesforce Classic (Help Article).html
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/8. Service Console Custom Components.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/9. Service Console Keyboard Shortcuts.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/9.1 Keyboard Shortcuts for Lightning Console Apps.html
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/9.2 Work with Keyboard Shortcuts in a Salesforce Console in Salesforce Classic.html
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/9.3 Default Keyboard Shortcuts for a Salesforce Console in Salesforce Classic.html
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/10. Service Console Macros.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/10. Service Console Macros.srt
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/10.1 Creating Macros in Salesforce Classic.html
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/10.2 Running a Macro.html
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/10.3 Bulk Macros.html
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/10.4 Irreversible Macros.html
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/10.5 Examples of Macros in Salesforce Classic.html
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/10.6 Tips for Creating Macros.html
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/11. Service Console Integration Toolkit and Lightning Console JavaScript API.mp4
39.61MB
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/11. Service Console Integration Toolkit and Lightning Console JavaScript API.srt
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/11.1 What Features Are Available in Lightning Console Apps.html
141B
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/11.2 Sample Visualforce Code for Toolkit Example.html
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/11.3 Salesforce Console Integration Toolkit Developer Guide.html
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/11.4 Salesforce Console Developer Guide.html
123B
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/12. Adjusting the Service Console Settings.mp4
18.44MB
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/12. Adjusting the Service Console Settings.srt
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/13. Exam Guide Sample Question #2.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/14. Practice Activity – Service Cloud Solution Design Trailhead Units.html
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/4. Service Cloud Solution Design/15. Service Cloud Solution Design Quiz.html
148B
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/1. Knowledge Management Introduction.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/2. Enabling Salesforce Knowledge and the Knowledge Article Lifecycle.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/2.1 Complete Guide to Salesforce Knowledge.html
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138B
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/5. Creating Knowledge Article Record Types and Assigning Page Layouts.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/6. Turning on the Knowledge Sidebar in the Service Console.mp4
24.1MB
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/6. Turning on the Knowledge Sidebar in the Service Console.srt
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/7. Knowledge Publishing Workflow.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/7. Knowledge Publishing Workflow.srt
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/7.1 Salesforce Knowledge Implementation Guide.html
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/8. Knowledge Data Migration Strategies.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/8. Knowledge Data Migration Strategies.srt
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/8.1 Salesforce Knowledge Implementation Guide.html
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/9. Knowledge vs. Solutions.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/9. Knowledge vs. Solutions.srt
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/10. Exam Guide Sample Question #3 - Public Groups and Assigning Article Actions.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/10. Exam Guide Sample Question #3 - Public Groups and Assigning Article Actions.srt
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/11. Exam Guide Sample Question #5.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/11. Exam Guide Sample Question #5.srt
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/12. Practice Activity – Knowledge Management Trailhead Units.html
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/5. Knowledge Management/13. Knowledge Management Quiz.html
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/1. Interaction Channels Introduction.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/1. Interaction Channels Introduction.srt
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/2. Understanding and Implementing Multiple Support Processes.mp4
11.11MB
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/2. Understanding and Implementing Multiple Support Processes.srt
6.73KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/2.1 Service Cloud Channels.html
131B
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/3. Mobile Interaction Channel and Creating a Mobile Case Record Type.mp4
8.39MB
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/3. Mobile Interaction Channel and Creating a Mobile Case Record Type.srt
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/4. Telephony (aka ‘phone’) Interaction Channel.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/4. Telephony (aka ‘phone’) Interaction Channel.srt
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/5. Email Interaction Channel and Creating an Email Case Record Type.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/5. Email Interaction Channel and Creating an Email Case Record Type.srt
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/6. Email to Case vs. On-Demand Email to Case and Configuring a Routing Address.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/6. Email to Case vs. On-Demand Email to Case and Configuring a Routing Address.srt
15.19KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/6.1 Email-to-Case Help Article.html
143B
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/7. Adding Emails Related List to Cases Page Layout.mp4
20.55MB
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/7. Adding Emails Related List to Cases Page Layout.srt
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/10. Chat Interaction Channel – Web Chat (Live Agent).mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/11. Enabling Live Agent and Creating Live Agent Users.srt
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/12. Creating Live Agent Skills.srt
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/13. Creating Live Agent Configurations.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/13. Creating Live Agent Configurations.srt
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/14. Creating Live Agent Deployments.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/14. Creating Live Agent Deployments.srt
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/15. Setting Up Live Agent in the Salesforce Console.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/15. Setting Up Live Agent in the Salesforce Console.srt
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/16. Creating Chat Buttons.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/16. Creating Chat Buttons.srt
11.11KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/17. Enabling OmniChannel and Creating Service Presence Status.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/17. Enabling OmniChannel and Creating Service Presence Status.srt
3.72KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/18. Adding the Supervisor Panel to the Salesforce Console.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/6. Interaction Channels/31. Interaction Channels Quiz.html
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/4. Case Queues Configuration.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/4. Case Queues Configuration.srt
10.83KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/5. Case Assignment Design Considerations.mp4
46.19MB
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/5. Case Assignment Design Considerations.srt
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/6. OmniChannel for Routing of Cases.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/6. OmniChannel for Routing of Cases.srt
3.08KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/6.1 Supported Objects for OmniChannel.html
149B
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/6.2 OmniChannel Implementation Guide.html
143B
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/7. Creating Service Channels for Omni-Channel.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/7. Creating Service Channels for Omni-Channel.srt
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/7.1 Supported Objects for OmniChannel.html
149B
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/8. Creating Routing Configurations for Omni-Channel.mp4
22.02MB
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/8. Creating Routing Configurations for Omni-Channel.srt
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/9. Creating a Presence Status for Omni-Channel.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/10. Creating Omni-Channel Permission Sets.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/11. Adding Omni-Channel to your Service Console Footer.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/11. Adding Omni-Channel to your Service Console Footer.srt
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/12. Adding Sidebar Components to the Service Console.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/12. Adding Sidebar Components to the Service Console.srt
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/13. Adding Fields to Page Layouts and Related Lists for Improved Usability.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/13. Adding Fields to Page Layouts and Related Lists for Improved Usability.srt
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/14. Case Escalation Design Considerations.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/14. Case Escalation Design Considerations.srt
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/15. Log a Call Activity Management and Call Disposition Design.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/15. Log a Call Activity Management and Call Disposition Design.srt
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/16. Case Resolution Design Considerations – Case Closure.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/16. Case Resolution Design Considerations – Case Closure.srt
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/16.1 Idea Exchange - Vote on Close Case ButtonPage Missing in Lightning Experience.html
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/17. Enabling Entitlement Management for SLA Driven Case Management.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/17. Enabling Entitlement Management for SLA Driven Case Management.srt
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/17.1 The Admin's Guide to Entitlement Management (PDF).html
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/17.2 Entitlement Setup Checklist.html
161B
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/17.3 Entitlement Management Trailhead Module.html
114B
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/17.4 Entitlement Management Help Topic.html
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/18. Improve Agent Productivity by Bundling Multiple Case Actions in Macros.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/18. Improve Agent Productivity by Bundling Multiple Case Actions in Macros.srt
11.89KB
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/18.1 Keyboard Shortcuts for Macros.html
131B
[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/19. Field Service Lightning.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/20. Final Live Agent Configurations.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/21.6 Which Community Template Should I Use.html
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/7. Case Management/22. Visual Workflow Use Cases, Capabilities and Limitations for Case Management.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/10. Release Readiness and Updates/1. Adding a Path to the Case Object - Spring '18 Release.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/11. Next Steps/1. Next Steps Introduction.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/11. Next Steps/3. Taking the Exam – Online vs. On-site.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/11. Next Steps/4. Test Taking Strategies – Improve Your Odds of Passing the First Time.mp4
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/11. Next Steps/4. Test Taking Strategies – Improve Your Odds of Passing the First Time.srt
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/11. Next Steps/5. Final Thoughts and a Word of Thanks.mp4
5.6MB
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/11. Next Steps/5. Final Thoughts and a Word of Thanks.srt
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[TutsNode.com] - Salesforce Service Cloud Consultant Certification Course/11. Next Steps/6. Bonus Lecture Coupons and Free Courses.html
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