1.Course Overview/01.Course Overview.mp4
3.96MB
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1.Course Overview/01.Course Overview.en.srt
3.46KB
10.Service Operation Functions - Units of Organization to Accomplish Work/51.The Service Desk.mp4
16.72MB
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10.Service Operation Functions - Units of Organization to Accomplish Work/54.Application Management.mp4
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10.Service Operation Functions - Units of Organization to Accomplish Work/53.IT Operations Management.mp4
5.08MB
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10.Service Operation Functions - Units of Organization to Accomplish Work/50.What Is a Function.mp4
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10.Service Operation Functions - Units of Organization to Accomplish Work/52.Technical Management.mp4
2.82MB
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10.Service Operation Functions - Units of Organization to Accomplish Work/49.Introduction.mp4
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10.Service Operation Functions - Units of Organization to Accomplish Work/51.The Service Desk.en.srt
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10.Service Operation Functions - Units of Organization to Accomplish Work/54.Application Management.en.srt
6.75KB
10.Service Operation Functions - Units of Organization to Accomplish Work/53.IT Operations Management.en.srt
3.61KB
10.Service Operation Functions - Units of Organization to Accomplish Work/50.What Is a Function.en.srt
2.82KB
10.Service Operation Functions - Units of Organization to Accomplish Work/52.Technical Management.en.srt
2.13KB
10.Service Operation Functions - Units of Organization to Accomplish Work/49.Introduction.en.srt
1.59KB
11.Continual Service Improvement – Introduction - Getting Better All the Time/56.What Is CSI.mp4
8.69MB
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11.Continual Service Improvement – Introduction - Getting Better All the Time/59.The CSI Approach.mp4
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11.Continual Service Improvement – Introduction - Getting Better All the Time/58.The Deming Cycle and CSI.mp4
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11.Continual Service Improvement – Introduction - Getting Better All the Time/60.The CSI Register.mp4
3.83MB
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11.Continual Service Improvement – Introduction - Getting Better All the Time/57.CSFs, KPIs, and Measurements.mp4
3.43MB
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11.Continual Service Improvement – Introduction - Getting Better All the Time/55.Introduction.mp4
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11.Continual Service Improvement – Introduction - Getting Better All the Time/56.What Is CSI.en.srt
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11.Continual Service Improvement – Introduction - Getting Better All the Time/57.CSFs, KPIs, and Measurements.en.srt
4.81KB
11.Continual Service Improvement – Introduction - Getting Better All the Time/59.The CSI Approach.en.srt
4.08KB
11.Continual Service Improvement – Introduction - Getting Better All the Time/60.The CSI Register.en.srt
3.34KB
11.Continual Service Improvement – Introduction - Getting Better All the Time/58.The Deming Cycle and CSI.en.srt
3.28KB
11.Continual Service Improvement – Introduction - Getting Better All the Time/55.Introduction.en.srt
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12.Continual Service Improvement Process - The Seven-step Process/62.The Seven-step Improvement Process of CSI.mp4
18.03MB
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12.Continual Service Improvement Process - The Seven-step Process/63.CSI Metrics.mp4
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12.Continual Service Improvement Process - The Seven-step Process/61.Introduction.mp4
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12.Continual Service Improvement Process - The Seven-step Process/62.The Seven-step Improvement Process of CSI.en.srt
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12.Continual Service Improvement Process - The Seven-step Process/63.CSI Metrics.en.srt
2.93KB
12.Continual Service Improvement Process - The Seven-step Process/61.Introduction.en.srt
1.08KB
13.Preparing for the ITIL® Foundation Exam/66.How to Sign up for the Exam.mp4
8.5MB
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13.Preparing for the ITIL® Foundation Exam/65.Preparing for the Exam.mp4
8.2MB
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13.Preparing for the ITIL® Foundation Exam/64.Introduction.mp4
1.32MB
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13.Preparing for the ITIL® Foundation Exam/65.Preparing for the Exam.en.srt
5.62KB
13.Preparing for the ITIL® Foundation Exam/66.How to Sign up for the Exam.en.srt
3.9KB
13.Preparing for the ITIL® Foundation Exam/64.Introduction.en.srt
1.05KB
2.Service Strategy Introduction - It's All About Adding Value/03.ITIL® Concepts Review.mp4
8.6MB
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2.Service Strategy Introduction - It's All About Adding Value/05.Purpose, Objectives, and Scope of the Service Strategy Lifecycle Stage.mp4
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2.Service Strategy Introduction - It's All About Adding Value/06.Business Value of Service Strategy.mp4
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2.Service Strategy Introduction - It's All About Adding Value/04.Definitions Review.mp4
5.55MB
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2.Service Strategy Introduction - It's All About Adding Value/02.Introduction.mp4
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2.Service Strategy Introduction - It's All About Adding Value/07.Service Strategy Processes Overview.mp4
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2.Service Strategy Introduction - It's All About Adding Value/05.Purpose, Objectives, and Scope of the Service Strategy Lifecycle Stage.en.srt
7.6KB
2.Service Strategy Introduction - It's All About Adding Value/03.ITIL® Concepts Review.en.srt
5.3KB
2.Service Strategy Introduction - It's All About Adding Value/06.Business Value of Service Strategy.en.srt
4.5KB
2.Service Strategy Introduction - It's All About Adding Value/04.Definitions Review.en.srt
4.01KB
2.Service Strategy Introduction - It's All About Adding Value/07.Service Strategy Processes Overview.en.srt
2.72KB
2.Service Strategy Introduction - It's All About Adding Value/02.Introduction.en.srt
2.08KB
3.Service Strategy Processes - Portfolio, Finances, and Relationships/11.Business Relationship Management.mp4
9.9MB
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3.Service Strategy Processes - Portfolio, Finances, and Relationships/10.Financial Management for IT.mp4
9.54MB
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3.Service Strategy Processes - Portfolio, Finances, and Relationships/09.Service Portfolio Management.mp4
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3.Service Strategy Processes - Portfolio, Finances, and Relationships/08.Introduction.mp4
1.48MB
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3.Service Strategy Processes - Portfolio, Finances, and Relationships/10.Financial Management for IT.en.srt
6.67KB
3.Service Strategy Processes - Portfolio, Finances, and Relationships/11.Business Relationship Management.en.srt
6.38KB
3.Service Strategy Processes - Portfolio, Finances, and Relationships/09.Service Portfolio Management.en.srt
6.27KB
3.Service Strategy Processes - Portfolio, Finances, and Relationships/08.Introduction.en.srt
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4.Service Design Introduction - The Blueprinting Phase/13.Purpose, Objectives, and Scope.mp4
6.59MB
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4.Service Design Introduction - The Blueprinting Phase/17.The Service Design Processes.mp4
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4.Service Design Introduction - The Blueprinting Phase/15.Five Major Aspects of Service Design.mp4
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4.Service Design Introduction - The Blueprinting Phase/12.Introduction.mp4
3.13MB
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4.Service Design Introduction - The Blueprinting Phase/14.Business Value of Service Design.mp4
3.05MB
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4.Service Design Introduction - The Blueprinting Phase/16.The Service Design Package.mp4
2.99MB
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4.Service Design Introduction - The Blueprinting Phase/15.Five Major Aspects of Service Design.en.srt
5.27KB
4.Service Design Introduction - The Blueprinting Phase/17.The Service Design Processes.en.srt
3.87KB
4.Service Design Introduction - The Blueprinting Phase/13.Purpose, Objectives, and Scope.en.srt
3.77KB
4.Service Design Introduction - The Blueprinting Phase/14.Business Value of Service Design.en.srt
2.76KB
4.Service Design Introduction - The Blueprinting Phase/12.Introduction.en.srt
2.1KB
4.Service Design Introduction - The Blueprinting Phase/16.The Service Design Package.en.srt
1.94KB
5.Service Design Processes - Setting the Stage for Successful Delivery/20.Service Level Management.mp4
13.19MB
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5.Service Design Processes - Setting the Stage for Successful Delivery/21.Service Catalog Management.mp4
11.62MB
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5.Service Design Processes - Setting the Stage for Successful Delivery/23.Availability Management.mp4
10.36MB
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5.Service Design Processes - Setting the Stage for Successful Delivery/25.IT Service Continuity Management.mp4
8.55MB
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5.Service Design Processes - Setting the Stage for Successful Delivery/26.Information Security Management.mp4
8.47MB
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5.Service Design Processes - Setting the Stage for Successful Delivery/19.Design Coordination.mp4
7.9MB
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5.Service Design Processes - Setting the Stage for Successful Delivery/22.Supplier Management.mp4
7.87MB
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5.Service Design Processes - Setting the Stage for Successful Delivery/24.Capacity Management.mp4
6.51MB
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5.Service Design Processes - Setting the Stage for Successful Delivery/18.Introduction.mp4
2.66MB
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5.Service Design Processes - Setting the Stage for Successful Delivery/20.Service Level Management.en.srt
11.42KB
5.Service Design Processes - Setting the Stage for Successful Delivery/23.Availability Management.en.srt
7.81KB
5.Service Design Processes - Setting the Stage for Successful Delivery/21.Service Catalog Management.en.srt
7.78KB
5.Service Design Processes - Setting the Stage for Successful Delivery/26.Information Security Management.en.srt
7.62KB
5.Service Design Processes - Setting the Stage for Successful Delivery/19.Design Coordination.en.srt
6.23KB
5.Service Design Processes - Setting the Stage for Successful Delivery/22.Supplier Management.en.srt
6.18KB
5.Service Design Processes - Setting the Stage for Successful Delivery/24.Capacity Management.en.srt
5.62KB
5.Service Design Processes - Setting the Stage for Successful Delivery/25.IT Service Continuity Management.en.srt
5.12KB
5.Service Design Processes - Setting the Stage for Successful Delivery/18.Introduction.en.srt
1.51KB
6.Service Transition Intro - Adding, Changing, and Retiring Services/28.Purpose, Objectives, and Scope of Service Transition.mp4
7.71MB
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6.Service Transition Intro - Adding, Changing, and Retiring Services/30.Service Transition Processes Overview.mp4
5.54MB
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6.Service Transition Intro - Adding, Changing, and Retiring Services/29.Business Value of Service Transition.mp4
4.39MB
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6.Service Transition Intro - Adding, Changing, and Retiring Services/27.Introduction.mp4
2.5MB
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6.Service Transition Intro - Adding, Changing, and Retiring Services/28.Purpose, Objectives, and Scope of Service Transition.en.srt
6.19KB
6.Service Transition Intro - Adding, Changing, and Retiring Services/30.Service Transition Processes Overview.en.srt
4.11KB
6.Service Transition Intro - Adding, Changing, and Retiring Services/29.Business Value of Service Transition.en.srt
3.38KB
6.Service Transition Intro - Adding, Changing, and Retiring Services/27.Introduction.en.srt
1.66KB
7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/34.Change Management.mp4
18.06MB
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7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/33.Service Asset and Configuration Management.mp4
12.87MB
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7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/36.Knowledge Management.mp4
10.46MB
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7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/35.Release and Deployment Management.mp4
5.21MB
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7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/32.Transition Planning and Support.mp4
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7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/31.Introduction.mp4
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7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/34.Change Management.en.srt
11.83KB
7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/33.Service Asset and Configuration Management.en.srt
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7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/36.Knowledge Management.en.srt
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7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/32.Transition Planning and Support.en.srt
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7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/35.Release and Deployment Management.en.srt
4.13KB
7.Service Transition Processes - Approve, Manage, Deploy, and Document Change/31.Introduction.en.srt
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8.Service Operation Introduction - Running and Supporting Live Services/38.Purpose, Objectives, and Scope of Service Operation.mp4
6.01MB
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5.08MB
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8.Service Operation Introduction - Running and Supporting Live Services/40.Communication in Service Operation.mp4
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8.Service Operation Introduction - Running and Supporting Live Services/37.Introduction.mp4
3.24MB
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8.Service Operation Introduction - Running and Supporting Live Services/39.Business Value of Service Operation.mp4
2.93MB
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8.Service Operation Introduction - Running and Supporting Live Services/41.Processes and Functions of Service Operation.en.srt
4.44KB
8.Service Operation Introduction - Running and Supporting Live Services/38.Purpose, Objectives, and Scope of Service Operation.en.srt
4.4KB
8.Service Operation Introduction - Running and Supporting Live Services/40.Communication in Service Operation.en.srt
2.52KB
8.Service Operation Introduction - Running and Supporting Live Services/39.Business Value of Service Operation.en.srt
2.5KB
8.Service Operation Introduction - Running and Supporting Live Services/37.Introduction.en.srt
2.07KB
9.Service Operation Processes - Where Services Are Visible to Customers/44.Incident Management.mp4
12.75MB
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9.Service Operation Processes - Where Services Are Visible to Customers/46.Problem Management.mp4
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9.Service Operation Processes - Where Services Are Visible to Customers/43.Event Management.mp4
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9.Service Operation Processes - Where Services Are Visible to Customers/48.Access Management.mp4
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9.Service Operation Processes - Where Services Are Visible to Customers/47.Request Fulfillment .mp4
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9.Service Operation Processes - Where Services Are Visible to Customers/45.Incident Management Workflow.mp4
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9.Service Operation Processes - Where Services Are Visible to Customers/42.Introduction.mp4
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9.Service Operation Processes - Where Services Are Visible to Customers/44.Incident Management.en.srt
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9.Service Operation Processes - Where Services Are Visible to Customers/46.Problem Management.en.srt
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9.Service Operation Processes - Where Services Are Visible to Customers/48.Access Management.en.srt
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9.Service Operation Processes - Where Services Are Visible to Customers/43.Event Management.en.srt
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9.Service Operation Processes - Where Services Are Visible to Customers/45.Incident Management Workflow.en.srt
5.35KB
9.Service Operation Processes - Where Services Are Visible to Customers/47.Request Fulfillment .en.srt
3.67KB
9.Service Operation Processes - Where Services Are Visible to Customers/42.Introduction.en.srt
2.17KB