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182B
~Get Your Files Here !/1 - Introduction/1 - Introduction.mp4
50.36MB
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~Get Your Files Here !/2 - Customer Feedback Management Definitions/2 - Why becoming customer centric is important.mp4
30.73MB
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~Get Your Files Here !/2 - Customer Feedback Management Definitions/3 - Customer feedback is an important component of customer centricity.mp4
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~Get Your Files Here !/2 - Customer Feedback Management Definitions/4 - Customer Feedback Management definition actors.mp4
29.59MB
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~Get Your Files Here !/2 - Customer Feedback Management Definitions/5 - What impact when customer feedack is well vs not well managed.mp4
29.09MB
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~Get Your Files Here !/3 - Design an Effective Customer Feedback Management System/10 - Select your channels.mp4
31.12MB
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~Get Your Files Here !/3 - Design an Effective Customer Feedback Management System/11 - Choose the right Software Provider.mp4
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~Get Your Files Here !/3 - Design an Effective Customer Feedback Management System/12 - Craft wellstructured questions.mp4
49.94MB
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~Get Your Files Here !/3 - Design an Effective Customer Feedback Management System/6 - Define your Business Objectives.mp4
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~Get Your Files Here !/3 - Design an Effective Customer Feedback Management System/7 - Define CFM objectives.mp4
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~Get Your Files Here !/3 - Design an Effective Customer Feedback Management System/8 - Define your methodology.mp4
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~Get Your Files Here !/3 - Design an Effective Customer Feedback Management System/9 - Define your metrics.mp4
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~Get Your Files Here !/4 - The Mechanism of Collecting and Analyzing Cutomer Feedback/13 - Choose your Feedback Collection Mechanism.mp4
71.59MB
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~Get Your Files Here !/4 - The Mechanism of Collecting and Analyzing Cutomer Feedback/14 - Data Analysis principles.mp4
35.72MB
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~Get Your Files Here !/4 - The Mechanism of Collecting and Analyzing Cutomer Feedback/15 - NPS Analysis Illustration.mp4
23.94MB
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~Get Your Files Here !/5 - Leveraging Feedback for Action and Improvement/16 - Refine your Reporting and Storytelling.mp4
77.11MB
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~Get Your Files Here !/5 - Leveraging Feedback for Action and Improvement/17 - Action prioritization.mp4
46.27MB
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~Get Your Files Here !/5 - Leveraging Feedback for Action and Improvement/18 - Planning Actions.mp4
100.33MB
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~Get Your Files Here !/5 - Leveraging Feedback for Action and Improvement/19 - Develop a Customer Feedback Management Culture.mp4
21.99MB
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~Get Your Files Here !/6 - Applications of Customer Feedback Management in Business/20 - Applications of Customer Feedback Management in Business.mp4
78.45MB
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~Get Your Files Here !/7 - Ethical Considerations in Feedback Management/2 - Quiz.html
134B
~Get Your Files Here !/7 - Ethical Considerations in Feedback Management/21 - Ensuring privacy and data protection in feedback collection and analysis.mp4
34.66MB
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~Get Your Files Here !/8 - What you have learned/22 - What you have learned.mp4
9.71MB
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~Get Your Files Here !/Bonus Resources.txt
386B
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