QR Code
Copy to Clipboard
Open with BT Client
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
01. IT System Troubleshooting Methodologies/01. Introduction.mp4
3.13MB
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
01. IT System Troubleshooting Methodologies/02. IT Troubleshooting Methodology Fundamentals.mp4
8.83MB
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
01. IT System Troubleshooting Methodologies/03. The Connected IT Ecosystem.mp4
7.17MB
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
01. IT System Troubleshooting Methodologies/04. Beginning with the Basics and Flow Logic.mp4
10.99MB
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
01. IT System Troubleshooting Methodologies/05. Creating Troubleshooting Check Lists.mp4
6.77MB
W3siaWQiOiJleG9jX2JfUExBWSIsImFkc3BvdCI6ImJfUExBWSIsIndlaWdodCI6IjEiLCJmY2FwIjpmYWxzZSwic2NoZWR1bGUiOmZhbHNlLCJtYXhXaWR0aCI6ZmFsc2UsIm1pbldpZHRoIjpmYWxzZSwidGltZXpvbmUiOmZhbHNlLCJleGNsdWRlIjpmYWxzZSwiZG9tYWluIjpmYWxzZSwiY29kZSI6IjwhLS1cclxuPGEgaHJlZj1cImh0dHBzOlwvXC9zeW5kaWNhdGlvbi5keW5zcnZ0YmcuY29tXC9zcGxhc2gucGhwP2lkem9uZT0xOTYxMDkyJnJldHVybl91cmw9aHR0cHM6XC9cL3RlbGxtZS5wd1wvZ29cL2J0c1wiICBjbGFzcz1cImJ0biBidG4td2FybmluZ1wiIHRhcmdldD1cIl9ibGFua1wiPjxzcGFuIGNsYXNzPVwiZ2x5cGhpY29uIGdseXBoaWNvbi1wbGF5XCI+PFwvc3Bhbj4gUGxheSBOb3c8XC9hPlxyXG4tLT4ifV0=
01. IT System Troubleshooting Methodologies/06. Creating Quick Tests Lists.mp4
9.83MB
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
01. IT System Troubleshooting Methodologies/07. Asking the Right Questions of Remote Users.mp4
10.41MB
W3siaWQiOiJleG9jX2JfUExBWSIsImFkc3BvdCI6ImJfUExBWSIsIndlaWdodCI6IjEiLCJmY2FwIjpmYWxzZSwic2NoZWR1bGUiOmZhbHNlLCJtYXhXaWR0aCI6ZmFsc2UsIm1pbldpZHRoIjpmYWxzZSwidGltZXpvbmUiOmZhbHNlLCJleGNsdWRlIjpmYWxzZSwiZG9tYWluIjpmYWxzZSwiY29kZSI6IjwhLS1cclxuPGEgaHJlZj1cImh0dHBzOlwvXC9zeW5kaWNhdGlvbi5keW5zcnZ0YmcuY29tXC9zcGxhc2gucGhwP2lkem9uZT0xOTYxMDkyJnJldHVybl91cmw9aHR0cHM6XC9cL3RlbGxtZS5wd1wvZ29cL2J0c1wiICBjbGFzcz1cImJ0biBidG4td2FybmluZ1wiIHRhcmdldD1cIl9ibGFua1wiPjxzcGFuIGNsYXNzPVwiZ2x5cGhpY29uIGdseXBoaWNvbi1wbGF5XCI+PFwvc3Bhbj4gUGxheSBOb3c8XC9hPlxyXG4tLT4ifV0=
01. IT System Troubleshooting Methodologies/08. Summary.mp4
3.69MB
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
02. Understanding IT Systems and the Things That Can Affect Them/01. Introduction.mp4
1.97MB
W3siaWQiOiJleG9jX2JfUExBWSIsImFkc3BvdCI6ImJfUExBWSIsIndlaWdodCI6IjEiLCJmY2FwIjpmYWxzZSwic2NoZWR1bGUiOmZhbHNlLCJtYXhXaWR0aCI6ZmFsc2UsIm1pbldpZHRoIjpmYWxzZSwidGltZXpvbmUiOmZhbHNlLCJleGNsdWRlIjpmYWxzZSwiZG9tYWluIjpmYWxzZSwiY29kZSI6IjwhLS1cclxuPGEgaHJlZj1cImh0dHBzOlwvXC9zeW5kaWNhdGlvbi5keW5zcnZ0YmcuY29tXC9zcGxhc2gucGhwP2lkem9uZT0xOTYxMDkyJnJldHVybl91cmw9aHR0cHM6XC9cL3RlbGxtZS5wd1wvZ29cL2J0c1wiICBjbGFzcz1cImJ0biBidG4td2FybmluZ1wiIHRhcmdldD1cIl9ibGFua1wiPjxzcGFuIGNsYXNzPVwiZ2x5cGhpY29uIGdseXBoaWNvbi1wbGF5XCI+PFwvc3Bhbj4gUGxheSBOb3c8XC9hPlxyXG4tLT4ifV0=
02. Understanding IT Systems and the Things That Can Affect Them/02. How Our IT Systems Are Structured.mp4
10.24MB
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
02. Understanding IT Systems and the Things That Can Affect Them/03. Human Factors and Training.mp4
9.81MB
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
02. Understanding IT Systems and the Things That Can Affect Them/04. Peripherals and Local Hardware.mp4
6.7MB
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
02. Understanding IT Systems and the Things That Can Affect Them/05. Why Are Printers Problematic.mp4
4.11MB
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
02. Understanding IT Systems and the Things That Can Affect Them/06. Let's Talk Physics!.mp4
4.09MB
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
02. Understanding IT Systems and the Things That Can Affect Them/07. Remote Hardware and Services.mp4
3.93MB
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
02. Understanding IT Systems and the Things That Can Affect Them/08. What Sits Between the PC and the Cloud.mp4
3.56MB
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
02. Understanding IT Systems and the Things That Can Affect Them/09. Environmental Factors.mp4
6.71MB
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
02. Understanding IT Systems and the Things That Can Affect Them/10. Summary.mp4
2.64MB
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
03. Documenting Problems & Solutions for Support Personnel & Engineers/01. Introduction.mp4
2.37MB
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
03. Documenting Problems & Solutions for Support Personnel & Engineers/02. Documentation and Reporting.mp4
7.91MB
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
03. Documenting Problems & Solutions for Support Personnel & Engineers/03. 1st Line Support Reporting.mp4
2.42MB
W3siaWQiOiJleG9jX2JfUExBWSIsImFkc3BvdCI6ImJfUExBWSIsIndlaWdodCI6IjEiLCJmY2FwIjpmYWxzZSwic2NoZWR1bGUiOmZhbHNlLCJtYXhXaWR0aCI6ZmFsc2UsIm1pbldpZHRoIjpmYWxzZSwidGltZXpvbmUiOmZhbHNlLCJleGNsdWRlIjpmYWxzZSwiZG9tYWluIjpmYWxzZSwiY29kZSI6IjwhLS1cclxuPGEgaHJlZj1cImh0dHBzOlwvXC9zeW5kaWNhdGlvbi5keW5zcnZ0YmcuY29tXC9zcGxhc2gucGhwP2lkem9uZT0xOTYxMDkyJnJldHVybl91cmw9aHR0cHM6XC9cL3RlbGxtZS5wd1wvZ29cL2J0c1wiICBjbGFzcz1cImJ0biBidG4td2FybmluZ1wiIHRhcmdldD1cIl9ibGFua1wiPjxzcGFuIGNsYXNzPVwiZ2x5cGhpY29uIGdseXBoaWNvbi1wbGF5XCI+PFwvc3Bhbj4gUGxheSBOb3c8XC9hPlxyXG4tLT4ifV0=
03. Documenting Problems & Solutions for Support Personnel & Engineers/04. 1st Line Support Reporting - Paperwork, Part 1.mp4
4.24MB
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
03. Documenting Problems & Solutions for Support Personnel & Engineers/05. 1st Line Support Reporting - Paperwork, Part 2.mp4
8.39MB
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
03. Documenting Problems & Solutions for Support Personnel & Engineers/06. 1st Line Support Reporting - Paperwork, Part 3.mp4
5.93MB
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
03. Documenting Problems & Solutions for Support Personnel & Engineers/07. 2nd Line Support Reporting - Paperwork, Part 1.mp4
6.01MB
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
03. Documenting Problems & Solutions for Support Personnel & Engineers/08. 2nd Line Support Reporting - Paperwork, Part 2.mp4
4.33MB
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
03. Documenting Problems & Solutions for Support Personnel & Engineers/09. Engineer Reporting.mp4
7.96MB
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
03. Documenting Problems & Solutions for Support Personnel & Engineers/10. Summary.mp4
3.05MB
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
04. Remotely Supporting Users and Replicating Problems/01. Introduction.mp4
3.88MB
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
04. Remotely Supporting Users and Replicating Problems/02. Setting up a Remote Desktop Connection.mp4
6.06MB
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
04. Remotely Supporting Users and Replicating Problems/03. Connecting to a PC Using Remote Desktop.mp4
3.94MB
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
04. Remotely Supporting Users and Replicating Problems/04. Getting Windows System Information.mp4
7.16MB
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
04. Remotely Supporting Users and Replicating Problems/05. Using the Windows Reliability Monitor.mp4
7.85MB
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
04. Remotely Supporting Users and Replicating Problems/06. The Windows Event Viewer.mp4
6.61MB
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
04. Remotely Supporting Users and Replicating Problems/07. Extracting Information from the Event Viewer.mp4
6.63MB
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
04. Remotely Supporting Users and Replicating Problems/08. Adding an Error Alert to the Task Scheduler.mp4
12.08MB
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
04. Remotely Supporting Users and Replicating Problems/09. Using the Problem Steps Recorder.mp4
5.09MB
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
04. Remotely Supporting Users and Replicating Problems/10. Viewing Problem Steps Recorder Results.mp4
9.29MB
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
04. Remotely Supporting Users and Replicating Problems/11. Talking Users Through Problem Resolution.mp4
5.19MB
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
04. Remotely Supporting Users and Replicating Problems/12. Summary.mp4
2.48MB
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
[FreeCourseSite.com].url
127B
technology-troubleshooting-essentials.zip
6.42MB
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