[DesireCourse.Net] Udemy - Salesforce Service Cloud Consultant Certification Course torrent, magnet, bt

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[DesireCourse.Net] Udemy - Salesforce Service Cloud Consultant Certification Course

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File Name

Size

1. Introduction and Getting Started/1. Getting Started Introduction.mp4

12.56MB

1. Introduction and Getting Started/1. Getting Started Introduction.vtt

4.2KB

1. Introduction and Getting Started/2. Signing Up for a Free Salesforce Account.mp4

7.65MB

1. Introduction and Getting Started/2. Signing Up for a Free Salesforce Account.vtt

3.99KB

1. Introduction and Getting Started/2.1 Free Salesforce Account Signup.html

100B

1. Introduction and Getting Started/3. General Housekeeping and Free Resources for Your Salesforce Career.html

1.92KB

1. Introduction and Getting Started/4. Logging into Salesforce and Switching Between Lightning and Classic.mp4

3.96MB

1. Introduction and Getting Started/4. Logging into Salesforce and Switching Between Lightning and Classic.vtt

2.82KB

1. Introduction and Getting Started/5. Downloading and Reviewing the Service Cloud Consultant Certification Exam Guide.mp4

17.22MB

1. Introduction and Getting Started/5. Downloading and Reviewing the Service Cloud Consultant Certification Exam Guide.vtt

8.47KB

1. Introduction and Getting Started/6. Assigning the Service Cloud and Knowledge User Feature Licenses.mp4

3.5MB

1. Introduction and Getting Started/6. Assigning the Service Cloud and Knowledge User Feature Licenses.vtt

1.49KB

1. Introduction and Getting Started/7. Introduction and Getting Started Quiz.html

141B

10. Release Readiness and Updates/1. Adding a Path to the Case Object - Spring '18 Release.mp4

9.93MB

10. Release Readiness and Updates/1. Adding a Path to the Case Object - Spring '18 Release.vtt

11.58KB

11. Next Steps/1. Next Steps Introduction.mp4

2.95MB

11. Next Steps/1. Next Steps Introduction.vtt

996B

11. Next Steps/2. Registering for the Service Cloud Consultant Certification.mp4

11.04MB

11. Next Steps/2. Registering for the Service Cloud Consultant Certification.vtt

6.9KB

11. Next Steps/3. Taking the Exam – Online vs. On-site.mp4

38.69MB

11. Next Steps/3. Taking the Exam – Online vs. On-site.vtt

14.2KB

11. Next Steps/4. Test Taking Strategies – Improve Your Odds of Passing the First Time.mp4

36.04MB

11. Next Steps/4. Test Taking Strategies – Improve Your Odds of Passing the First Time.vtt

7.96KB

11. Next Steps/5. Final Thoughts and a Word of Thanks.mp4

5.61MB

11. Next Steps/5. Final Thoughts and a Word of Thanks.vtt

1.18KB

11. Next Steps/6. Bonus Lecture Promo Codes Website Facebook Group LinkedIn and More.html

6.65KB

2. Industry Knowledge/1. Industry Knowledge Introduction.mp4

4.61MB

2. Industry Knowledge/1. Industry Knowledge Introduction.vtt

2.07KB

2. Industry Knowledge/10. Contact Center Components and How They Solve Business Challenges.mp4

11.46MB

2. Industry Knowledge/10. Contact Center Components and How They Solve Business Challenges.vtt

4.02KB

2. Industry Knowledge/10.1 Call Center Acronyms - by TalkDesk.html

111B

2. Industry Knowledge/10.2 Computer Telephony Integration (CTI) for Salesforce How Does it Work.html

146B

2. Industry Knowledge/11. Practice Activity – Industry Knowledge Trailhead Units.html

651B

2. Industry Knowledge/12. Industry Knowledge Quiz.html

141B

2. Industry Knowledge/2. Installing Service and Support Dashboards to Measure Contact Center Metrics.mp4

16.3MB

2. Industry Knowledge/2. Installing Service and Support Dashboards to Measure Contact Center Metrics.vtt

6.84KB

2. Industry Knowledge/2.1 Understanding Call Center Analytics.html

122B

2. Industry Knowledge/2.2 Contact Center Glossary.html

132B

2. Industry Knowledge/2.3 Service and Support Reports and Dashboards - AppExchange App.html

138B

2. Industry Knowledge/2.4 Contact Center Metrics and Best Practices.html

127B

2. Industry Knowledge/3. Contact Center KPIs.mp4

15.9MB

2. Industry Knowledge/3. Contact Center KPIs.vtt

5.19KB

2. Industry Knowledge/3.1 Wave App for Service 1 Sheet.html

154B

2. Industry Knowledge/3.2 Service Wave Demo.html

119B

2. Industry Knowledge/3.3 Understanding Call Center Analytics.html

122B

2. Industry Knowledge/3.4 5 Questions About Wave Analytics.html

1.35KB

2. Industry Knowledge/4. Contact Center Business Challenges and How Salesforce Helps.mp4

7.46MB

2. Industry Knowledge/4. Contact Center Business Challenges and How Salesforce Helps.vtt

4.17KB

2. Industry Knowledge/5. Use Cases and Benefits for Different Interaction Channels.mp4

14.79MB

2. Industry Knowledge/5. Use Cases and Benefits for Different Interaction Channels.vtt

9.32KB

2. Industry Knowledge/6. Challenges and Considerations for Business Continuity in the Contact Center.mp4

5.89MB

2. Industry Knowledge/6. Challenges and Considerations for Business Continuity in the Contact Center.vtt

3KB

2. Industry Knowledge/7. Exam Guide Sample Question #1.mp4

10.75MB

2. Industry Knowledge/7. Exam Guide Sample Question #1.vtt

6.11KB

2. Industry Knowledge/8. Types of Contact Centers and Displaying the Service Console.mp4

18.77MB

2. Industry Knowledge/8. Types of Contact Centers and Displaying the Service Console.vtt

7.55KB

2. Industry Knowledge/9. KCS Core Tenets and a Glimpse of the Service Setup Menu and Salesforce Knowledge.mp4

8.53MB

2. Industry Knowledge/9. KCS Core Tenets and a Glimpse of the Service Setup Menu and Salesforce Knowledge.vtt

4.07KB

2. Industry Knowledge/9.1 Consortium for Service Innovation - KCS - Knowledge Centered Service.html

98B

2. Industry Knowledge/9.2 Salesforce is KCS Verified.html

178B

3. Implementation Strategies/1. Implementation Strategies Introduction.mp4

4.25MB

3. Implementation Strategies/1. Implementation Strategies Introduction.vtt

1.25KB

3. Implementation Strategies/2. Typical Phases of a Consulting Engagement and Creating Custom Objects and Fields.mp4

43.04MB

3. Implementation Strategies/2. Typical Phases of a Consulting Engagement and Creating Custom Objects and Fields.vtt

19.63KB

3. Implementation Strategies/3. Contact Center Deployment Strategies.mp4

15.2MB

3. Implementation Strategies/3. Contact Center Deployment Strategies.vtt

6.55KB

3. Implementation Strategies/3.1 Service Cloud ERD Diagram - From the SOAP API Guide.html

150B

3. Implementation Strategies/3.2 Service Cloud Call Center Management - Service Cloud Landing Page.html

144B

3. Implementation Strategies/4. Practice Activity – Implementation Strategies Trailhead Units.html

514B

3. Implementation Strategies/5. Implementation Strategies Quiz.html

142B

4. Service Cloud Solution Design/1. Service Cloud Solution Design Introduction.mp4

2.64MB

4. Service Cloud Solution Design/1. Service Cloud Solution Design Introduction.vtt

759B

4. Service Cloud Solution Design/10. Service Console Macros.mp4

30.85MB

4. Service Cloud Solution Design/10. Service Console Macros.vtt

7.49KB

4. Service Cloud Solution Design/10.1 Irreversible Macros.html

141B

4. Service Cloud Solution Design/10.2 Examples of Macros in Salesforce Classic.html

130B

4. Service Cloud Solution Design/10.3 Running a Macro.html

125B

4. Service Cloud Solution Design/10.4 Bulk Macros.html

137B

4. Service Cloud Solution Design/10.5 Creating Macros in Salesforce Classic.html

128B

4. Service Cloud Solution Design/10.6 Tips for Creating Macros.html

126B

4. Service Cloud Solution Design/11. Service Console Integration Toolkit and Lightning Console JavaScript API.mp4

39.62MB

4. Service Cloud Solution Design/11. Service Console Integration Toolkit and Lightning Console JavaScript API.vtt

14.13KB

4. Service Cloud Solution Design/11.1 Salesforce Console Developer Guide.html

123B

4. Service Cloud Solution Design/11.2 What Features Are Available in Lightning Console Apps.html

141B

4. Service Cloud Solution Design/11.3 Sample Visualforce Code for Toolkit Example.html

172B

4. Service Cloud Solution Design/11.4 Salesforce Console Integration Toolkit Developer Guide.html

140B

4. Service Cloud Solution Design/12. Adjusting the Service Console Settings.mp4

18.45MB

4. Service Cloud Solution Design/12. Adjusting the Service Console Settings.vtt

6.99KB

4. Service Cloud Solution Design/13. Exam Guide Sample Question #2.mp4

9.66MB

4. Service Cloud Solution Design/13. Exam Guide Sample Question #2.vtt

5.35KB

4. Service Cloud Solution Design/14. Practice Activity – Service Cloud Solution Design Trailhead Units.html

725B

4. Service Cloud Solution Design/15. Service Cloud Solution Design Quiz.html

141B

4. Service Cloud Solution Design/2. Analyzing Customer Requirements for Service Cloud Solution Design.mp4

17.59MB

4. Service Cloud Solution Design/2. Analyzing Customer Requirements for Service Cloud Solution Design.vtt

10.29KB

4. Service Cloud Solution Design/3. Extending the Service Cloud with Custom Application Development and Third-Party.mp4

9.66MB

4. Service Cloud Solution Design/3. Extending the Service Cloud with Custom Application Development and Third-Party.vtt

4.9KB

4. Service Cloud Solution Design/4. Key Components for Performance Optimization and Creating a Validation Rule.mp4

21.41MB

4. Service Cloud Solution Design/4. Key Components for Performance Optimization and Creating a Validation Rule.vtt

10.13KB

4. Service Cloud Solution Design/5. User Experience Requirements Solved by the Salesforce Lightning Service Console.mp4

13.16MB

4. Service Cloud Solution Design/5. User Experience Requirements Solved by the Salesforce Lightning Service Console.vtt

7.7KB

4. Service Cloud Solution Design/6. Salesforce Lightning Service Console Custom List Views and Creating a New User.mp4

44.28MB

4. Service Cloud Solution Design/6. Salesforce Lightning Service Console Custom List Views and Creating a New User.vtt

21.91KB

4. Service Cloud Solution Design/6.1 What Features Are Available in Lightning Console Apps (Help Article).html

141B

4. Service Cloud Solution Design/7. Service Console Interaction Logs (Salesforce Classic Only).mp4

31.73MB

4. Service Cloud Solution Design/7. Service Console Interaction Logs (Salesforce Classic Only).vtt

11.47KB

4. Service Cloud Solution Design/7.1 Set Up Interaction Logs for a Console in Salesforce Classic (Help Article).html

133B

4. Service Cloud Solution Design/7.2 Turn On Interaction Logs for a Console in Salesforce Classic.html

130B

4. Service Cloud Solution Design/7.3 What Features Are Available in Lightning Console Apps (Help Article).html

141B

4. Service Cloud Solution Design/8. Service Console Custom Components.mp4

21.6MB

4. Service Cloud Solution Design/8. Service Console Custom Components.vtt

8.82KB

4. Service Cloud Solution Design/9. Service Console Keyboard Shortcuts.mp4

5.95MB

4. Service Cloud Solution Design/9. Service Console Keyboard Shortcuts.vtt

1.97KB

4. Service Cloud Solution Design/9.1 Keyboard Shortcuts for Lightning Console Apps.html

145B

4. Service Cloud Solution Design/9.2 Default Keyboard Shortcuts for a Salesforce Console in Salesforce Classic.html

145B

4. Service Cloud Solution Design/9.3 Work with Keyboard Shortcuts in a Salesforce Console in Salesforce Classic.html

142B

5. Knowledge Management/1. Knowledge Management Introduction.mp4

2.6MB

5. Knowledge Management/1. Knowledge Management Introduction.vtt

820B

5. Knowledge Management/10. Exam Guide Sample Question #3 - Public Groups and Assigning Article Actions.mp4

20.38MB

5. Knowledge Management/10. Exam Guide Sample Question #3 - Public Groups and Assigning Article Actions.vtt

7.9KB

5. Knowledge Management/11. Exam Guide Sample Question #5.mp4

6.88MB

5. Knowledge Management/11. Exam Guide Sample Question #5.vtt

4.51KB

5. Knowledge Management/12. Practice Activity – Knowledge Management Trailhead Units.html

496B

5. Knowledge Management/13. Knowledge Management Quiz.html

141B

5. Knowledge Management/2. Enabling Salesforce Knowledge and the Knowledge Article Lifecycle.mp4

31.82MB

5. Knowledge Management/2. Enabling Salesforce Knowledge and the Knowledge Article Lifecycle.vtt

12.03KB

5. Knowledge Management/2.1 Complete Guide to Salesforce Knowledge.html

153B

5. Knowledge Management/3. Managing Knowledge Adoption and Maintenance.mp4

25.74MB

5. Knowledge Management/3. Managing Knowledge Adoption and Maintenance.vtt

10.34KB

5. Knowledge Management/3.1 Knowledge Base Dashboards & Reports.html

142B

5. Knowledge Management/4. Creating Knowledge Data Categories Groups and Data Categories.mp4

22.1MB

5. Knowledge Management/4. Creating Knowledge Data Categories Groups and Data Categories.vtt

10.18KB

5. Knowledge Management/4.1 Keyboard Shortcuts for Data Categories.html

138B

5. Knowledge Management/4.2 Data Categories in Salesforce.com.html

130B

5. Knowledge Management/5. Creating Knowledge Article Record Types and Assigning Page Layouts.mp4

20.21MB

5. Knowledge Management/5. Creating Knowledge Article Record Types and Assigning Page Layouts.vtt

6.31KB

5. Knowledge Management/6. Turning on the Knowledge Sidebar in the Service Console.mp4

24.11MB

5. Knowledge Management/6. Turning on the Knowledge Sidebar in the Service Console.vtt

8.97KB

5. Knowledge Management/7. Knowledge Publishing Workflow.mp4

28.43MB

5. Knowledge Management/7. Knowledge Publishing Workflow.vtt

18.91KB

5. Knowledge Management/7.1 Salesforce Knowledge Implementation Guide.html

170B

5. Knowledge Management/8. Knowledge Data Migration Strategies.mp4

10.5MB

5. Knowledge Management/8. Knowledge Data Migration Strategies.vtt

5.88KB

5. Knowledge Management/8.1 Salesforce Knowledge Implementation Guide.html

170B

5. Knowledge Management/9. Knowledge vs. Solutions.mp4

8.05MB

5. Knowledge Management/9. Knowledge vs. Solutions.vtt

4.08KB

6. Interaction Channels/1. Interaction Channels Introduction.mp4

9.1MB

6. Interaction Channels/1. Interaction Channels Introduction.vtt

2.35KB

6. Interaction Channels/10. Chat Interaction Channel – Web Chat (Live Agent).mp4

8.19MB

6. Interaction Channels/10. Chat Interaction Channel – Web Chat (Live Agent).vtt

3.06KB

6. Interaction Channels/11. Enabling Live Agent and Creating Live Agent Users.mp4

6.9MB

6. Interaction Channels/11. Enabling Live Agent and Creating Live Agent Users.vtt

2.38KB

6. Interaction Channels/12. Creating Live Agent Skills.mp4

7.16MB

6. Interaction Channels/12. Creating Live Agent Skills.vtt

2.63KB

6. Interaction Channels/13. Creating Live Agent Configurations.mp4

19.49MB

6. Interaction Channels/13. Creating Live Agent Configurations.vtt

9.07KB

6. Interaction Channels/14. Creating Live Agent Deployments.mp4

4.53MB

6. Interaction Channels/14. Creating Live Agent Deployments.vtt

3.29KB

6. Interaction Channels/15. Setting Up Live Agent in the Salesforce Console.mp4

6.38MB

6. Interaction Channels/15. Setting Up Live Agent in the Salesforce Console.vtt

3.33KB

6. Interaction Channels/16. Creating Chat Buttons.mp4

25.33MB

6. Interaction Channels/16. Creating Chat Buttons.vtt

9.77KB

6. Interaction Channels/17. Enabling OmniChannel and Creating Service Presence Status.mp4

6.08MB

6. Interaction Channels/17. Enabling OmniChannel and Creating Service Presence Status.vtt

3.28KB

6. Interaction Channels/18. Adding the Supervisor Panel to the Salesforce Console.mp4

16.23MB

6. Interaction Channels/18. Adding the Supervisor Panel to the Salesforce Console.vtt

5.27KB

6. Interaction Channels/19. Social Media Interaction Channel.mp4

23.27MB

6. Interaction Channels/19. Social Media Interaction Channel.vtt

9.59KB

6. Interaction Channels/19.1 Marketing Cloud Social Specialist Certification Information.html

120B

6. Interaction Channels/19.2 Social Customer Feedback Surveys (AppExchange - Requires Social Studio License).html

142B

6. Interaction Channels/19.3 Complete Guide to Social Customer Service.html

146B

6. Interaction Channels/19.4 Social Studio Home Page.html

136B

6. Interaction Channels/2. Understanding and Implementing Multiple Support Processes.mp4

11.12MB

6. Interaction Channels/2. Understanding and Implementing Multiple Support Processes.vtt

5.97KB

6. Interaction Channels/2.1 Service Cloud Channels.html

131B

6. Interaction Channels/20. Chatter Groups as Internal Interaction Channels.mp4

16.58MB

6. Interaction Channels/20. Chatter Groups as Internal Interaction Channels.vtt

7.44KB

6. Interaction Channels/21. Exam Guide Sample Question #4.mp4

4.62MB

6. Interaction Channels/21. Exam Guide Sample Question #4.vtt

2.93KB

6. Interaction Channels/22. Interaction Channels UI Design Considerations.mp4

30.92MB

6. Interaction Channels/22. Interaction Channels UI Design Considerations.vtt

15.69KB

6. Interaction Channels/23. Case Feed Configuration and Customization.mp4

28.25MB

6. Interaction Channels/23. Case Feed Configuration and Customization.vtt

12.1KB

6. Interaction Channels/24. Adding and Configuring the Email Action to the Case Feed.mp4

19.76MB

6. Interaction Channels/24. Adding and Configuring the Email Action to the Case Feed.vtt

9.37KB

6. Interaction Channels/25. Interaction Channels Profile Design Considerations.mp4

21.61MB

6. Interaction Channels/25. Interaction Channels Profile Design Considerations.vtt

10KB

6. Interaction Channels/26. Interaction Channels Objects to Expose Design Considerations.mp4

19.47MB

6. Interaction Channels/26. Interaction Channels Objects to Expose Design Considerations.vtt

8.15KB

6. Interaction Channels/26.1 SOAP API Developer Guide API Reference.html

138B

6. Interaction Channels/27. Interaction Channels Sharing Model Design Considerations.mp4

23.77MB

6. Interaction Channels/27. Interaction Channels Sharing Model Design Considerations.vtt

14.07KB

6. Interaction Channels/28. Interaction Channels Reporting Design Considerations.mp4

27.49MB

6. Interaction Channels/28. Interaction Channels Reporting Design Considerations.vtt

16.52KB

6. Interaction Channels/28.1 Knowledge Report App.html

142B

6. Interaction Channels/28.2 AppExchange Dashboard Pack for Marketing, Sales and Service.html

142B

6. Interaction Channels/29. Kan Ban View and Case Feed Page Layout Assignments.mp4

27.37MB

6. Interaction Channels/29. Kan Ban View and Case Feed Page Layout Assignments.vtt

15.78KB

6. Interaction Channels/3. Mobile Interaction Channel and Creating a Mobile Case Record Type.mp4

8.4MB

6. Interaction Channels/3. Mobile Interaction Channel and Creating a Mobile Case Record Type.vtt

4.37KB

6. Interaction Channels/30. Practice Activity – Interaction Channels Trailhead Units.html

641B

6. Interaction Channels/31. Interaction Channels Quiz.html

141B

6. Interaction Channels/4. Telephony (aka ‘phone’) Interaction Channel.mp4

8.55MB

6. Interaction Channels/4. Telephony (aka ‘phone’) Interaction Channel.vtt

4.08KB

6. Interaction Channels/5. Email Interaction Channel and Creating an Email Case Record Type.mp4

6.36MB

6. Interaction Channels/5. Email Interaction Channel and Creating an Email Case Record Type.vtt

3.03KB

6. Interaction Channels/6. Email to Case vs. On-Demand Email to Case and Configuring a Routing Address.mp4

26.41MB

6. Interaction Channels/6. Email to Case vs. On-Demand Email to Case and Configuring a Routing Address.vtt

13.49KB

6. Interaction Channels/6.1 Email-to-Case Help Article.html

143B

6. Interaction Channels/7. Adding Emails Related List to Cases Page Layout.mp4

20.55MB

6. Interaction Channels/7. Adding Emails Related List to Cases Page Layout.vtt

7.81KB

6. Interaction Channels/8. Configuring Email Templates for Effective Case Communications.mp4

12.04MB

6. Interaction Channels/8. Configuring Email Templates for Effective Case Communications.vtt

6.42KB

6. Interaction Channels/9. Web Interaction Channel.mp4

17.31MB

6. Interaction Channels/9. Web Interaction Channel.vtt

9.32KB

7. Case Management/1. Case Management Introduction.mp4

3.74MB

7. Case Management/1. Case Management Introduction.vtt

1.17KB

7. Case Management/10. Creating Omni-Channel Permission Sets.mp4

7.69MB

7. Case Management/10. Creating Omni-Channel Permission Sets.vtt

3.34KB

7. Case Management/11. Adding Omni-Channel to your Service Console Footer.mp4

13.62MB

7. Case Management/11. Adding Omni-Channel to your Service Console Footer.vtt

4.45KB

7. Case Management/12. Adding Sidebar Components to the Service Console.mp4

18.87MB

7. Case Management/12. Adding Sidebar Components to the Service Console.vtt

6.22KB

7. Case Management/13. Adding Fields to Page Layouts and Related Lists for Improved Usability.mp4

13.21MB

7. Case Management/13. Adding Fields to Page Layouts and Related Lists for Improved Usability.vtt

5.64KB

7. Case Management/14. Case Escalation Design Considerations.mp4

27.39MB

7. Case Management/14. Case Escalation Design Considerations.vtt

11.56KB

7. Case Management/15. Log a Call Activity Management and Call Disposition Design.mp4

37.94MB

7. Case Management/15. Log a Call Activity Management and Call Disposition Design.vtt

15.13KB

7. Case Management/16. Case Resolution Design Considerations – Case Closure.mp4

22.58MB

7. Case Management/16. Case Resolution Design Considerations – Case Closure.vtt

10.84KB

7. Case Management/16.1 Idea Exchange - Vote on Close Case ButtonPage Missing in Lightning Experience.html

122B

7. Case Management/17. Enabling Entitlement Management for SLA Driven Case Management.mp4

75.95MB

7. Case Management/17. Enabling Entitlement Management for SLA Driven Case Management.vtt

26.82KB

7. Case Management/17.1 Entitlement Management Help Topic.html

132B

7. Case Management/17.2 Entitlement Setup Checklist.html

161B

7. Case Management/17.3 The Admin's Guide to Entitlement Management (PDF).html

175B

7. Case Management/17.4 Entitlement Management Trailhead Module.html

114B

7. Case Management/18. Improve Agent Productivity by Bundling Multiple Case Actions in Macros.mp4

23.97MB

7. Case Management/18. Improve Agent Productivity by Bundling Multiple Case Actions in Macros.vtt

10.45KB

7. Case Management/18.1 Keyboard Shortcuts for Macros.html

131B

7. Case Management/19. Field Service Lightning.mp4

43.08MB

7. Case Management/19. Field Service Lightning.vtt

14.31KB

7. Case Management/19.1 Field Service Lightning Managed Package Implementation Notes (PDF).html

147B

7. Case Management/19.2 Field Service Lightning Consultant Certification Home Page.html

128B

7. Case Management/19.3 Set Up Field Service Lightning (Help Article).html

124B

7. Case Management/19.4 Field Service Lightning Managed Package Installation Page.html

97B

7. Case Management/19.5 Complete Guide to Field Service (PDF).html

174B

7. Case Management/2. Designing a Case Management Solution.mp4

5.57MB

7. Case Management/2. Designing a Case Management Solution.vtt

3.01KB

7. Case Management/20. Final Live Agent Configurations.mp4

13.35MB

7. Case Management/20. Final Live Agent Configurations.vtt

8.59KB

7. Case Management/21. Creating a Self-Service Community to Increase Case Deflection.mp4

57.34MB

7. Case Management/21. Creating a Self-Service Community to Increase Case Deflection.vtt

21.8KB

7. Case Management/21.1 Introducing Lightning Bolt.html

132B

7. Case Management/21.2 Which Community Template Should I Use.html

139B

7. Case Management/21.3 New Case Action Doesn't Exist Error - Knowledge Article 000232310.html

120B

7. Case Management/21.4 Set Up and Manage Communities Guide (PDF).html

123B

7. Case Management/21.5 Customer Community 101 eBook (PDF).html

134B

7. Case Management/21.6 Build a Community with Knowledge and Chat (Trailhead).html

163B

7. Case Management/22. Visual Workflow Use Cases, Capabilities and Limitations for Case Management.mp4

76.29MB

7. Case Management/22. Visual Workflow Use Cases, Capabilities and Limitations for Case Management.vtt

24.83KB

7. Case Management/22.1 Which Automation Tool.html

180B

7. Case Management/22.2 Visual Workflow Getting Started Pack (Private AppExchange Listing).html

138B

7. Case Management/22.3 Create a Satisfaction Survey Using Flows - Trailhead Module.html

120B

7. Case Management/22.4 Visual Workflow Guide.html

159B

7. Case Management/23. Practice Activity – Case Management Trailhead Units.html

1.11KB

7. Case Management/24. Case Management Quiz.html

141B

7. Case Management/3. Case Creation Design Considerations.mp4

6.89MB

7. Case Management/3. Case Creation Design Considerations.vtt

4.3KB

7. Case Management/4. Case Queues Configuration.mp4

21.02MB

7. Case Management/4. Case Queues Configuration.vtt

9.58KB

7. Case Management/5. Case Assignment Design Considerations.mp4

46.19MB

7. Case Management/5. Case Assignment Design Considerations.vtt

17.77KB

7. Case Management/6. OmniChannel for Routing of Cases.mp4

8.69MB

7. Case Management/6. OmniChannel for Routing of Cases.vtt

2.77KB

7. Case Management/6.1 Supported Objects for OmniChannel.html

149B

7. Case Management/6.2 OmniChannel Implementation Guide.html

143B

7. Case Management/7. Creating Service Channels for Omni-Channel.mp4

18.51MB

7. Case Management/7. Creating Service Channels for Omni-Channel.vtt

5.77KB

7. Case Management/7.1 Supported Objects for OmniChannel.html

149B

7. Case Management/8. Creating Routing Configurations for Omni-Channel.mp4

22.03MB

7. Case Management/8. Creating Routing Configurations for Omni-Channel.vtt

8.26KB

7. Case Management/9. Creating a Presence Status for Omni-Channel.mp4

5.68MB

7. Case Management/9. Creating a Presence Status for Omni-Channel.vtt

1.89KB

8. Contact Center Analytics/1. Contact Center Analytics Introduction.mp4

3.88MB

8. Contact Center Analytics/1. Contact Center Analytics Introduction.vtt

1.25KB

8. Contact Center Analytics/2. Contact Center Reporting Solutions.mp4

11.9MB

8. Contact Center Analytics/2. Contact Center Reporting Solutions.vtt

4.1KB

8. Contact Center Analytics/2.1 Service and Support Reports and Dashboards App.html

142B

8. Contact Center Analytics/3. Reports and Dashboards Design Considerations.mp4

18.7MB

8. Contact Center Analytics/3. Reports and Dashboards Design Considerations.vtt

8.5KB

8. Contact Center Analytics/4. Practice Activity – Contact Center Analytics Trailhead Units.html

812B

8. Contact Center Analytics/5. Contact Center Analytics Quiz.html

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9. Integration and Data Management/1. Integration and Data Management Introduction.mp4

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9. Integration and Data Management/2.1 Deferred Sharing Tip Sheet (PDF).html

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14.69KB

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9. Integration and Data Management/5. Integration and Data Management Quiz.html

141B

[CourseClub.Me].url

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[DesireCourse.Net].url

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