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[ TutGator.com ] Udemy - Smart Tips - Customer Success

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1.59GB

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2023-03-28

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TutGator com Udemy Smart Tips Customer Success

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File Name

Size

Get Bonus Downloads Here.url

178B

~Get Your Files Here !/1. Introduction/1. Instructor Introduction.mp4

37.74MB

~Get Your Files Here !/1. Introduction/1.1 Customer Success Terminology for Smart Tips.xlsx

40.76KB

~Get Your Files Here !/10. Amplifying champions/1. Recognize your allies.mp4

28.54MB

~Get Your Files Here !/10. Amplifying champions/2. Capturing Champion testimonials.mp4

19.74MB

~Get Your Files Here !/10. Amplifying champions/2.1 Tips for Testimonials.pdf

158.42KB

~Get Your Files Here !/11. Handling Detractors/1. Strategies to overcome naysayers.mp4

25.38MB

~Get Your Files Here !/11. Handling Detractors/2. Uncover motivations for haters.mp4

48.68MB

~Get Your Files Here !/12. Low-touch and high-touch strategies for communication/1. How to be efficient with low-touch clients.mp4

28.64MB

~Get Your Files Here !/12. Low-touch and high-touch strategies for communication/2. Engaging Decision Makers asynchronously.mp4

33.24MB

~Get Your Files Here !/12. Low-touch and high-touch strategies for communication/3. Choosing impactful high-touch touch points.mp4

26.42MB

~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/1. The importance of acurate forecasting for CSMs.mp4

9.68MB

~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/1.1 Forecasting Overview.pdf

79.42KB

~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/10. The art and science of CS team forecasts, for leaders.mp4

14.78MB

~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/10.1 Team forecast calculator.pptx

1.12MB

~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/2. How to calculate NRR.mp4

8.54MB

~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/2.1 NRR Calculator and practice.pptx

1.21MB

~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/3. Defining Key Performance Indicators (KPIs).mp4

30.08MB

~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/4. Calculating Net Promoter Score (NPS).mp4

15.4MB

~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/4.1 NPS Calculator and practice.pptx

1.18MB

~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/5. Using Opportunity Stages for forecasting (when CS software isn't available).mp4

42.48MB

~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/5.1 forecasting with sales stages for startups with only CRM.pdf

323.07KB

~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/6. Choosing the types of churn to monitor.mp4

19.58MB

~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/6.1 Logo churn calculator and practice.pptx

1.24MB

~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/7. Forecasting with common churn risk indicators.mp4

28.91MB

~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/7.1 Forecasting with churn risk modifiers.pptx

1.11MB

~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/8. Customizing customer Health Scores.mp4

36.87MB

~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/8.1 Forecasting with health scores practice.pdf

296.86KB

~Get Your Files Here !/13. Metrics that matter; forecasting your Net Recurring Revenue (NRR)/9. Forcasting your book of business using health scores.mp4

22.26MB

~Get Your Files Here !/14. Idenfitying and managing churn risk to maximize Net Recurring Revenue (NRR)/1. Manage risks proactively.mp4

42.12MB

~Get Your Files Here !/14. Idenfitying and managing churn risk to maximize Net Recurring Revenue (NRR)/10. Dealing with objections and competitors.mp4

21.81MB

~Get Your Files Here !/14. Idenfitying and managing churn risk to maximize Net Recurring Revenue (NRR)/2. Acquiring quantitative and qualitative feedback.mp4

12.23MB

~Get Your Files Here !/14. Idenfitying and managing churn risk to maximize Net Recurring Revenue (NRR)/3. Navigating Execuitive Sponsor changes.mp4

32.19MB

~Get Your Files Here !/14. Idenfitying and managing churn risk to maximize Net Recurring Revenue (NRR)/4. Strategies for engaging unresponsive customers.mp4

21.87MB

~Get Your Files Here !/14. Idenfitying and managing churn risk to maximize Net Recurring Revenue (NRR)/5. Managing Product development expectations.mp4

22.85MB

~Get Your Files Here !/14. Idenfitying and managing churn risk to maximize Net Recurring Revenue (NRR)/6. Mitigating the impact of bugs.mp4

28.34MB

~Get Your Files Here !/14. Idenfitying and managing churn risk to maximize Net Recurring Revenue (NRR)/7. Managing the impact of system outages (down-time).mp4

11MB

~Get Your Files Here !/14. Idenfitying and managing churn risk to maximize Net Recurring Revenue (NRR)/8. Addressing territory realignment and CSM changes.mp4

31.11MB

~Get Your Files Here !/14. Idenfitying and managing churn risk to maximize Net Recurring Revenue (NRR)/9. Navigating your client's organizational changes.mp4

30.89MB

~Get Your Files Here !/15. Time Management for Customer Success/1. Balancing proactive, operational, and reactive work.mp4

33.64MB

~Get Your Files Here !/15. Time Management for Customer Success/2. Calendar blocking strategies.mp4

18.88MB

~Get Your Files Here !/15. Time Management for Customer Success/3. Proactively scheduling proactive work.mp4

19.5MB

~Get Your Files Here !/15. Time Management for Customer Success/4. Putting out customer fires.mp4

24.64MB

~Get Your Files Here !/15. Time Management for Customer Success/5. Maximizing the benefits of your tools.mp4

22.7MB

~Get Your Files Here !/15. Time Management for Customer Success/6. Never fail alone, communicating with your supervisor.mp4

19.4MB

~Get Your Files Here !/16. Working cross-functionally in a SaaS company/1. Asking the right questions to present product ideas.mp4

27.25MB

~Get Your Files Here !/16. Working cross-functionally in a SaaS company/1.1 Product requirements gathering framework.pdf

79.47KB

~Get Your Files Here !/16. Working cross-functionally in a SaaS company/2. Prioritizing client's feature requests.mp4

24.84MB

~Get Your Files Here !/16. Working cross-functionally in a SaaS company/2.1 Prioritizing feature requests framework.pdf

138.29KB

~Get Your Files Here !/16. Working cross-functionally in a SaaS company/3. Advocating for the Voice Of the Customer (VoC).mp4

15.51MB

~Get Your Files Here !/16. Working cross-functionally in a SaaS company/4. Amplifying your happy customers.mp4

22.92MB

~Get Your Files Here !/16. Working cross-functionally in a SaaS company/5. Directing customers to support.mp4

26.95MB

~Get Your Files Here !/16. Working cross-functionally in a SaaS company/6. What to do when clients don't pay.mp4

26.23MB

~Get Your Files Here !/16. Working cross-functionally in a SaaS company/7. Navigating internal executive relationships in start-ups.mp4

26.55MB

~Get Your Files Here !/17. Conclusion/1. Thank you. Revisit this course any time to find a tip when you need it..mp4

11.05MB

~Get Your Files Here !/17. Conclusion/1.1 www.recastsuccess.com.html

91B

~Get Your Files Here !/2. Smooth Sales to Customer Success Handoffs/1. Setting expectations with sales.mp4

19.46MB

~Get Your Files Here !/2. Smooth Sales to Customer Success Handoffs/1.1 Handoff checklist.pdf

89.22KB

~Get Your Files Here !/2. Smooth Sales to Customer Success Handoffs/2. Clarify the client's expectations.mp4

19.13MB

~Get Your Files Here !/2. Smooth Sales to Customer Success Handoffs/3. When clients aren't a good match.mp4

23.73MB

~Get Your Files Here !/2. Smooth Sales to Customer Success Handoffs/3.1 Customer Match Evaluation framework.pptx

1.36MB

~Get Your Files Here !/3. Preparing for your customer kickoff/1. Create relationships while it is fresh.mp4

19.64MB

~Get Your Files Here !/3. Preparing for your customer kickoff/1.1 Kickoff Agenda Framework.pdf

71.56KB

~Get Your Files Here !/3. Preparing for your customer kickoff/2. Aligning expectations for kickoff.mp4

24.15MB

~Get Your Files Here !/3. Preparing for your customer kickoff/2.1 Discovery questions.pdf

235.24KB

~Get Your Files Here !/3. Preparing for your customer kickoff/3. Trust but verify.mp4

21.4MB

~Get Your Files Here !/4. Planning for mutual success/1. Good Success Plans start with discovery.mp4

16.63MB

~Get Your Files Here !/4. Planning for mutual success/1.1 Mutual Success Plan Template.pptx

1.37MB

~Get Your Files Here !/4. Planning for mutual success/2. Identify major detractors early.mp4

23.43MB

~Get Your Files Here !/4. Planning for mutual success/3. Get commitment for the next steps.mp4

21.22MB

~Get Your Files Here !/4. Planning for mutual success/4. Keep the momentum going.mp4

16.37MB

~Get Your Files Here !/4. Planning for mutual success/4.1 Follow up Checklist.pdf

114.51KB

~Get Your Files Here !/5. When should Customer Success start to engage/1. Let Sales sell.mp4

34.24MB

~Get Your Files Here !/5. When should Customer Success start to engage/2. Once the ink is dry, the clock is ticking.mp4

27.13MB

~Get Your Files Here !/5. When should Customer Success start to engage/2.1 TTV Infographic.pdf

153.84KB

~Get Your Files Here !/6. Discover the 5 stakeholder types/1. Embrace the Execuitve Sponsor.mp4

20.27MB

~Get Your Files Here !/6. Discover the 5 stakeholder types/2. The key Point of Contact (PoC) is the key to your success.mp4

19.5MB

~Get Your Files Here !/6. Discover the 5 stakeholder types/3. Identify your End Users to ensure use.mp4

20.05MB

~Get Your Files Here !/6. Discover the 5 stakeholder types/4. Champions are your secret weapon.mp4

31.64MB

~Get Your Files Here !/6. Discover the 5 stakeholder types/5. Don't overlook the Decision Maker.mp4

18.48MB

~Get Your Files Here !/7. Communication planning with your key Point of Contact/1. Personal and professional goals motivate your PoC.mp4

28.82MB

~Get Your Files Here !/7. Communication planning with your key Point of Contact/1.1 PoC Motivators.pdf

88.38KB

~Get Your Files Here !/7. Communication planning with your key Point of Contact/2. Build shared accountability through Mutual Success Plans.mp4

25.17MB

~Get Your Files Here !/7. Communication planning with your key Point of Contact/2.1 Mutual Success Plan Template.pdf

81.47KB

~Get Your Files Here !/7. Communication planning with your key Point of Contact/3. How to have efficient recurring meetings.mp4

25.65MB

~Get Your Files Here !/7. Communication planning with your key Point of Contact/3.1 Monthly Recurring Meeting Template.pdf

127.08KB

~Get Your Files Here !/8. Engaging Executive Sponsors/1. Adapt your communication style.mp4

12.51MB

~Get Your Files Here !/8. Engaging Executive Sponsors/2. Asynchronous communication helps you scale.mp4

20.07MB

~Get Your Files Here !/8. Engaging Executive Sponsors/3. Examples of impactful VIP touches.mp4

23.06MB

~Get Your Files Here !/9. Managing Cross Functional contacts at your client/1. Managing managers in a matrixed organization.mp4

21.31MB

~Get Your Files Here !/9. Managing Cross Functional contacts at your client/2. Engaging technical teams.mp4

20.82MB

~Get Your Files Here !/9. Managing Cross Functional contacts at your client/3. Avoiding PITA (Procurement, InfoSec, Taxes, and Attorneys).mp4

12.15MB

~Get Your Files Here !/Bonus Resources.txt

386B

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