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Get Bonus Downloads Here.url
180B
~Get Your Files Here !/01 - Introduction/01 - Learning ISOIEC 20000.mp4
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~Get Your Files Here !/01 - Introduction/02 - What this course is about.mp4
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~Get Your Files Here !/02 - 1. Introduction to ISO 20000/02 - What is ISOIEC 20000.mp4
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~Get Your Files Here !/02 - 1. Introduction to ISO 20000/03 - The ISOIEC 20000 family of documents.mp4
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~Get Your Files Here !/02 - 1. Introduction to ISO 20000/04 - Evolution of ISOIEC 20000.srt
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~Get Your Files Here !/03 - 2. Service Management System (SMS) Requirements ISOIEC 20000-1/01 - The Service Management System (SMS) scope and structure.srt
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~Get Your Files Here !/03 - 2. Service Management System (SMS) Requirements ISOIEC 20000-1/02 - Context of the organization.srt
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~Get Your Files Here !/03 - 2. Service Management System (SMS) Requirements ISOIEC 20000-1/03 - Leadership.mp4
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~Get Your Files Here !/03 - 2. Service Management System (SMS) Requirements ISOIEC 20000-1/04 - Planning.srt
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~Get Your Files Here !/03 - 2. Service Management System (SMS) Requirements ISOIEC 20000-1/05 - Support of the SMS.mp4
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~Get Your Files Here !/03 - 2. Service Management System (SMS) Requirements ISOIEC 20000-1/06 - Operation of the SMS.mp4
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~Get Your Files Here !/03 - 2. Service Management System (SMS) Requirements ISOIEC 20000-1/06 - Operation of the SMS.srt
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~Get Your Files Here !/03 - 2. Service Management System (SMS) Requirements ISOIEC 20000-1/07 - Performance evaluation.mp4
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~Get Your Files Here !/03 - 2. Service Management System (SMS) Requirements ISOIEC 20000-1/07 - Performance evaluation.srt
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~Get Your Files Here !/03 - 2. Service Management System (SMS) Requirements ISOIEC 20000-1/08 - Improvement.mp4
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~Get Your Files Here !/03 - 2. Service Management System (SMS) Requirements ISOIEC 20000-1/08 - Improvement.srt
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~Get Your Files Here !/04 - 3. Deep Dive Operation of the SMS/01 - Focus on operation of the SMS clause.mp4
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~Get Your Files Here !/04 - 3. Deep Dive Operation of the SMS/01 - Focus on operation of the SMS clause.srt
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~Get Your Files Here !/04 - 3. Deep Dive Operation of the SMS/02 - Use the service portfolio to create value.mp4
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~Get Your Files Here !/04 - 3. Deep Dive Operation of the SMS/02 - Use the service portfolio to create value.srt
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~Get Your Files Here !/04 - 3. Deep Dive Operation of the SMS/03 - Manage expectations with relationships and agreements.mp4
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~Get Your Files Here !/04 - 3. Deep Dive Operation of the SMS/03 - Manage expectations with relationships and agreements.srt
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~Get Your Files Here !/04 - 3. Deep Dive Operation of the SMS/04 - Balance supply and demand when delivering services.mp4
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~Get Your Files Here !/04 - 3. Deep Dive Operation of the SMS/04 - Balance supply and demand when delivering services.srt
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~Get Your Files Here !/04 - 3. Deep Dive Operation of the SMS/05 - Design, build, and transition services and components.mp4
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~Get Your Files Here !/04 - 3. Deep Dive Operation of the SMS/05 - Design, build, and transition services and components.srt
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~Get Your Files Here !/04 - 3. Deep Dive Operation of the SMS/06 - Manage issue resolution and service fulfillment.mp4
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~Get Your Files Here !/04 - 3. Deep Dive Operation of the SMS/06 - Manage issue resolution and service fulfillment.srt
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~Get Your Files Here !/04 - 3. Deep Dive Operation of the SMS/07 - Address assurance risks to availability and protection.mp4
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~Get Your Files Here !/04 - 3. Deep Dive Operation of the SMS/07 - Address assurance risks to availability and protection.srt
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~Get Your Files Here !/05 - 4. Guidance on the Application of Service Management Systems ISOIEC 20000-2/01 - Application of the guidance.mp4
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~Get Your Files Here !/05 - 4. Guidance on the Application of Service Management Systems ISOIEC 20000-2/01 - Application of the guidance.srt
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~Get Your Files Here !/05 - 4. Guidance on the Application of Service Management Systems ISOIEC 20000-2/02 - Structure of the guidance.mp4
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~Get Your Files Here !/05 - 4. Guidance on the Application of Service Management Systems ISOIEC 20000-2/02 - Structure of the guidance.srt
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~Get Your Files Here !/05 - 4. Guidance on the Application of Service Management Systems ISOIEC 20000-2/03 - Real-world application case study.mp4
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~Get Your Files Here !/05 - 4. Guidance on the Application of Service Management Systems ISOIEC 20000-2/03 - Real-world application case study.srt
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~Get Your Files Here !/05 - 4. Guidance on the Application of Service Management Systems ISOIEC 20000-2/04 - Top tips and tricks.mp4
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~Get Your Files Here !/05 - 4. Guidance on the Application of Service Management Systems ISOIEC 20000-2/04 - Top tips and tricks.srt
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~Get Your Files Here !/06 - 5. ISO Certification/01 - What it means to be certified.mp4
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~Get Your Files Here !/06 - 5. ISO Certification/01 - What it means to be certified.srt
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~Get Your Files Here !/06 - 5. ISO Certification/02 - Certification path.mp4
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~Get Your Files Here !/06 - 5. ISO Certification/02 - Certification path.srt
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~Get Your Files Here !/07 - Conclusion/01 - Next steps.mp4
8.43MB
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~Get Your Files Here !/07 - Conclusion/01 - Next steps.srt
4.84KB
~Get Your Files Here !/Bonus Resources.txt
386B
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