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03. Service Desk Administration/05 - Challenge- Create a new customer portal with groups and requests.MP4
611.95KB
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01. Overview of JIRA Service Desk/05 - Challenge- Create a new agent in Service Desk.MP4
642.92KB
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05. SLAs and Notifications/04 - Challenge- Create a new SLA against one of your requests.MP4
647.9KB
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04. Service Desk Workflows/04 - Challenge- Correctly adjust a factory SD workflow.MP4
697.29KB
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02. The Customer Portal and Notifications/04 - Challenge- Create a new Service Desk project.MP4
838.92KB
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06. Conclusion/01 -Next steps.MP4
988.04KB
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00. Introduction/02 - What you need to know.MP4
1.24MB
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00. Introduction/01 - Welcome.MP4
1.61MB
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01. Overview of JIRA Service Desk/06 - Solution- Create a new agent in Service Desk.MP4
2.27MB
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03. Service Desk Administration/06 - Solution- Create a new customer portal with groups and requests.MP4
2.48MB
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05. SLAs and Notifications/05 - Solution- Create a new SLA against one of your requests.MP4
2.67MB
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03. Service Desk Administration/04 - Email requests and satisfaction settings.MP4
3.56MB
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04. Service Desk Workflows/05 - Solution- Correctly adjust a factory SD workflow.MP4
3.84MB
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03. Service Desk Administration/03 - Linking to a knowledge base.MP4
4.19MB
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01. Overview of JIRA Service Desk/01 - What is JIRA Service Desk-.MP4
4.62MB
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05. SLAs and Notifications/03 - Reporting.MP4
4.81MB
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00. Introduction/03 - JIRA instance setup.MP4
5.08MB
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04. Service Desk Workflows/03 - Custom rules.MP4
5.15MB
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04. Service Desk Workflows/01 - Workflow overview.MP4
5.32MB
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02. The Customer Portal and Notifications/05 - Solution- Create a new Service Desk project.MP4
5.4MB
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03. Service Desk Administration/02 - Queues.MP4
5.81MB
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05. SLAs and Notifications/01 - What are SLAs-.MP4
6.17MB
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01. Overview of JIRA Service Desk/03 - Overview of administrator features.MP4
6.66MB
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05. SLAs and Notifications/02 - Creating an SLA.MP4
6.91MB
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02. The Customer Portal and Notifications/03 - Customer notifications.MP4
7.27MB
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01. Overview of JIRA Service Desk/02 - JIRA Service Desk example.MP4
7.42MB
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03. Service Desk Administration/01 -Customer permissions.MP4
8.84MB
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02. The Customer Portal and Notifications/01 - Overview of the customer portal.MP4
8.91MB
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04. Service Desk Workflows/02 - Automation.MP4
10.31MB
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01. Overview of JIRA Service Desk/04 - Agents vs. users vs. customers.MP4
10.34MB
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02. The Customer Portal and Notifications/02 - Creating requests and groups.MP4
12.07MB
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