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183B
~Get Your Files Here !/1. Introduction/001. Discover Dynamics 365 Customer Service.en.srt
1.21KB
~Get Your Files Here !/1. Introduction/001. Discover Dynamics 365 Customer Service.mp4
7.14MB
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~Get Your Files Here !/1. Introduction/002. Understanding Dynamics 365 customization.en.srt
1.18KB
~Get Your Files Here !/1. Introduction/002. Understanding Dynamics 365 customization.mp4
6.41MB
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~Get Your Files Here !/2. Dynamics 365 Customer Service The Basics/003. What is Dynamics 365 Customer Service.en.srt
1.97KB
~Get Your Files Here !/2. Dynamics 365 Customer Service The Basics/003. What is Dynamics 365 Customer Service.mp4
12.18MB
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~Get Your Files Here !/2. Dynamics 365 Customer Service The Basics/004. Navigating in Dynamics 365.en.srt
9.68KB
~Get Your Files Here !/2. Dynamics 365 Customer Service The Basics/004. Navigating in Dynamics 365.mp4
53.51MB
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~Get Your Files Here !/2. Dynamics 365 Customer Service The Basics/005. Access and sorting records and views.en.srt
6.91KB
~Get Your Files Here !/2. Dynamics 365 Customer Service The Basics/005. Access and sorting records and views.mp4
41.38MB
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~Get Your Files Here !/2. Dynamics 365 Customer Service The Basics/006. Use quick create to create a new record.en.srt
6KB
~Get Your Files Here !/2. Dynamics 365 Customer Service The Basics/006. Use quick create to create a new record.mp4
30.66MB
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~Get Your Files Here !/2. Dynamics 365 Customer Service The Basics/007. Build queries with Advanced Find.en.srt
10.97KB
~Get Your Files Here !/2. Dynamics 365 Customer Service The Basics/007. Build queries with Advanced Find.mp4
65.67MB
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~Get Your Files Here !/2. Dynamics 365 Customer Service The Basics/008. Work with search in Dynamics 365.en.srt
4.17KB
~Get Your Files Here !/2. Dynamics 365 Customer Service The Basics/008. Work with search in Dynamics 365.mp4
22.34MB
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~Get Your Files Here !/2. Dynamics 365 Customer Service The Basics/009. End-user personalization options.en.srt
5.29KB
~Get Your Files Here !/2. Dynamics 365 Customer Service The Basics/009. End-user personalization options.mp4
29.47MB
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~Get Your Files Here !/2. Dynamics 365 Customer Service The Basics/010. Customer Service Hub vs. Customer Service workspace.en.srt
7.08KB
~Get Your Files Here !/2. Dynamics 365 Customer Service The Basics/010. Customer Service Hub vs. Customer Service workspace.mp4
41.09MB
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~Get Your Files Here !/3. Case Management/011. What is a case.en.srt
1.83KB
~Get Your Files Here !/3. Case Management/011. What is a case.mp4
9.28MB
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~Get Your Files Here !/3. Case Management/012. Various ways cases can be created.en.srt
6.58KB
~Get Your Files Here !/3. Case Management/012. Various ways cases can be created.mp4
40.8MB
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~Get Your Files Here !/3. Case Management/013. Streamline processes with business process flows.en.srt
5.56KB
~Get Your Files Here !/3. Case Management/013. Streamline processes with business process flows.mp4
31.67MB
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~Get Your Files Here !/3. Case Management/014. Using the timeline to track activities and notes to a case.en.srt
2.35KB
~Get Your Files Here !/3. Case Management/014. Using the timeline to track activities and notes to a case.mp4
14.66MB
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~Get Your Files Here !/4. Service Level Agreements and Entitlements/015. Service level agreement administration.en.srt
9.37KB
~Get Your Files Here !/4. Service Level Agreements and Entitlements/015. Service level agreement administration.mp4
49.61MB
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~Get Your Files Here !/4. Service Level Agreements and Entitlements/016. Using service level agreement with cases.en.srt
5.6KB
~Get Your Files Here !/4. Service Level Agreements and Entitlements/016. Using service level agreement with cases.mp4
34.74MB
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~Get Your Files Here !/4. Service Level Agreements and Entitlements/017. Entitlements in case management.en.srt
9.57KB
~Get Your Files Here !/4. Service Level Agreements and Entitlements/017. Entitlements in case management.mp4
56.71MB
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~Get Your Files Here !/5. Knowledge Articles/018. Managing knowledge articles.en.srt
9.17KB
~Get Your Files Here !/5. Knowledge Articles/018. Managing knowledge articles.mp4
54.41MB
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~Get Your Files Here !/5. Knowledge Articles/019. Using knowledge articles with cases.en.srt
4.72KB
~Get Your Files Here !/5. Knowledge Articles/019. Using knowledge articles with cases.mp4
26.26MB
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~Get Your Files Here !/5. Knowledge Articles/020. Using knowledge search.en.srt
3.52KB
~Get Your Files Here !/5. Knowledge Articles/020. Using knowledge search.mp4
17.31MB
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~Get Your Files Here !/6. Queue Management/021. Managing queues.en.srt
2.09KB
~Get Your Files Here !/6. Queue Management/021. Managing queues.mp4
11.04MB
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~Get Your Files Here !/6. Queue Management/022. Routing rules and assignment.en.srt
2.12KB
~Get Your Files Here !/6. Queue Management/022. Routing rules and assignment.mp4
11.85MB
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~Get Your Files Here !/7. Reporting and Analytics in Dynamics 365/023. Charts and dashboards.en.srt
9.77KB
~Get Your Files Here !/7. Reporting and Analytics in Dynamics 365/023. Charts and dashboards.mp4
55.59MB
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~Get Your Files Here !/7. Reporting and Analytics in Dynamics 365/024. Interactive dashboards.en.srt
6.32KB
~Get Your Files Here !/7. Reporting and Analytics in Dynamics 365/024. Interactive dashboards.mp4
37.5MB
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~Get Your Files Here !/7. Reporting and Analytics in Dynamics 365/025. Customer Service historical analytics.en.srt
3.8KB
~Get Your Files Here !/7. Reporting and Analytics in Dynamics 365/025. Customer Service historical analytics.mp4
21.6MB
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~Get Your Files Here !/7. Reporting and Analytics in Dynamics 365/026. Excel templates.en.srt
3.26KB
~Get Your Files Here !/7. Reporting and Analytics in Dynamics 365/026. Excel templates.mp4
20.31MB
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~Get Your Files Here !/8. Conclusion/027. Learn more about Dynamics 365 Customer Service.en.srt
1.18KB
~Get Your Files Here !/8. Conclusion/027. Learn more about Dynamics 365 Customer Service.mp4
7.08MB
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~Get Your Files Here !/Bonus Resources.txt
386B
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