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Get Bonus Downloads Here.url
182B
~Get Your Files Here !/01 - Introduction/01 - Build a customer-centric culture.mp4
16.06MB
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~Get Your Files Here !/01 - Introduction/01 - Build a customer-centric culture.srt
1.39KB
~Get Your Files Here !/02 - 1. Why Culture Change Is So Important/01 - Customer-centric culture is critical for great CX.mp4
10.3MB
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~Get Your Files Here !/02 - 1. Why Culture Change Is So Important/01 - Customer-centric culture is critical for great CX.srt
5.53KB
~Get Your Files Here !/02 - 1. Why Culture Change Is So Important/02 - Five steps that support customer-centric culture change.mp4
7MB
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~Get Your Files Here !/02 - 1. Why Culture Change Is So Important/02 - Five steps that support customer-centric culture change.srt
5.64KB
~Get Your Files Here !/02 - 1. Why Culture Change Is So Important/03 - Find your compelling why for culture transformation.mp4
9.94MB
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~Get Your Files Here !/02 - 1. Why Culture Change Is So Important/03 - Find your compelling why for culture transformation.srt
5.34KB
~Get Your Files Here !/02 - 1. Why Culture Change Is So Important/04 - Secure executive support to lead your culture transformation.mp4
8.66MB
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~Get Your Files Here !/02 - 1. Why Culture Change Is So Important/04 - Secure executive support to lead your culture transformation.srt
5.58KB
~Get Your Files Here !/03 - 2. Supporting Employees' Behavior Change/01 - Recognizing employees for customer-centricity.mp4
8.2MB
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~Get Your Files Here !/03 - 2. Supporting Employees' Behavior Change/01 - Recognizing employees for customer-centricity.srt
5.89KB
~Get Your Files Here !/03 - 2. Supporting Employees' Behavior Change/02 - Spot indicators of progress towards customer-centricity.mp4
10.21MB
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~Get Your Files Here !/03 - 2. Supporting Employees' Behavior Change/02 - Spot indicators of progress towards customer-centricity.srt
5.75KB
~Get Your Files Here !/03 - 2. Supporting Employees' Behavior Change/03 - Bright spot analysis drives culture change.mp4
6.27MB
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~Get Your Files Here !/03 - 2. Supporting Employees' Behavior Change/03 - Bright spot analysis drives culture change.srt
4.29KB
~Get Your Files Here !/03 - 2. Supporting Employees' Behavior Change/04 - How to conduct bright spot analysis.mp4
16.05MB
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~Get Your Files Here !/03 - 2. Supporting Employees' Behavior Change/04 - How to conduct bright spot analysis.srt
7.01KB
~Get Your Files Here !/04 - 3. Removing Barriers to Customer-Centricity/01 - Transformation checklist for customer-centric culture.mp4
13.94MB
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~Get Your Files Here !/04 - 3. Removing Barriers to Customer-Centricity/01 - Transformation checklist for customer-centric culture.srt
6.58KB
~Get Your Files Here !/04 - 3. Removing Barriers to Customer-Centricity/02 - Training for customer-centricity.mp4
12.19MB
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~Get Your Files Here !/04 - 3. Removing Barriers to Customer-Centricity/02 - Training for customer-centricity.srt
6.16KB
~Get Your Files Here !/04 - 3. Removing Barriers to Customer-Centricity/03 - Barriers to customer-centricity.mp4
10.11MB
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~Get Your Files Here !/04 - 3. Removing Barriers to Customer-Centricity/03 - Barriers to customer-centricity.srt
5.95KB
~Get Your Files Here !/04 - 3. Removing Barriers to Customer-Centricity/04 - Removing barriers to customer-centricity.mp4
12.19MB
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~Get Your Files Here !/04 - 3. Removing Barriers to Customer-Centricity/04 - Removing barriers to customer-centricity.srt
6.52KB
~Get Your Files Here !/05 - Conclusion/01 - Continuing your customer-centric culture change.mp4
9.64MB
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~Get Your Files Here !/05 - Conclusion/01 - Continuing your customer-centric culture change.srt
2.31KB
~Get Your Files Here !/Bonus Resources.txt
386B
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