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[FreeCourseSite.com] Udemy - Salesforce Certification Service Cloud Rapid Exam Prep

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Number of Files:

139

Content Size:

697.41MB

Convert On:

2019-06-21

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FreeCourseSite com Udemy Salesforce Certification Service Cloud Rapid Exam Prep

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File Name

Size

1. Getting Started with Rapid Exam Prep/1. Introduction.mp4

18.11MB

1. Getting Started with Rapid Exam Prep/1. Introduction.vtt

4.19KB

1. Getting Started with Rapid Exam Prep/2. Exam Study Guide.html

2.04KB

1. Getting Started with Rapid Exam Prep/2.1 Official Study Guide Service Cloud Consultant Exam.html

135B

1. Getting Started with Rapid Exam Prep/3. Activity for Service Cloud Beginners.html

610B

1. Getting Started with Rapid Exam Prep/3.1 Trailhead - Keep Customers Happy with Service Cloud.html

113B

10. Topic 8 Integration and Data Management/1. Pre-test How much do you know about Integration and Data Management.html

267B

10. Topic 8 Integration and Data Management/2. Integration and Data Management Question 8.1 - Reporting Integration.mp4

15.86MB

10. Topic 8 Integration and Data Management/2. Integration and Data Management Question 8.1 - Reporting Integration.vtt

2.81KB

10. Topic 8 Integration and Data Management/3. Integration and Data Management Question 8.2 - Legacy Data Migration.mp4

10.3MB

10. Topic 8 Integration and Data Management/3. Integration and Data Management Question 8.2 - Legacy Data Migration.vtt

2.1KB

10. Topic 8 Integration and Data Management/4. Integration and Data Management Question 8.3 - Legacy Migration Criteria.mp4

11.56MB

10. Topic 8 Integration and Data Management/4. Integration and Data Management Question 8.3 - Legacy Migration Criteria.vtt

2.29KB

10. Topic 8 Integration and Data Management/5. Integration and Data Management Question 8.4 - Case Data Quality.mp4

9.71MB

10. Topic 8 Integration and Data Management/5. Integration and Data Management Question 8.4 - Case Data Quality.vtt

2.46KB

10. Topic 8 Integration and Data Management/6. Integration and Data Management Question 8.5 - Batch Integration.mp4

9.34MB

10. Topic 8 Integration and Data Management/6. Integration and Data Management Question 8.5 - Batch Integration.vtt

1.8KB

10. Topic 8 Integration and Data Management/7. Integration and Data Management Question 8.6 - Transaction Volume.mp4

12.08MB

10. Topic 8 Integration and Data Management/7. Integration and Data Management Question 8.6 - Transaction Volume.vtt

2.74KB

10. Topic 8 Integration and Data Management/8. Activity Integration and Data Management Quiz.html

160B

11. Wrap-up/1. You made it to the end!.html

1.11KB

12. Bonus Final Practice Exam/1. Bonus Final Practice Exam.html

4.27KB

2. Topic 1 Industry Knowledge/1. Pre-test How much do you know about Industry Knowledge.html

267B

2. Topic 1 Industry Knowledge/2. Industry Knowledge Question 1.1 - Common Contact Center Systems.mp4

14.6MB

2. Topic 1 Industry Knowledge/2. Industry Knowledge Question 1.1 - Common Contact Center Systems.vtt

1.87KB

2. Topic 1 Industry Knowledge/3. Industry Knowledge Question 1.2 - Quality Monitoring.mp4

9.3MB

2. Topic 1 Industry Knowledge/3. Industry Knowledge Question 1.2 - Quality Monitoring.vtt

1.24KB

2. Topic 1 Industry Knowledge/4. Industry Knowledge Question 1.3 - Business Continuity.mp4

12.01MB

2. Topic 1 Industry Knowledge/4. Industry Knowledge Question 1.3 - Business Continuity.vtt

2KB

2. Topic 1 Industry Knowledge/5. Industry Knowledge Question 1.4 - Knowledge Centered Support (KCS).mp4

6.69MB

2. Topic 1 Industry Knowledge/5. Industry Knowledge Question 1.4 - Knowledge Centered Support (KCS).vtt

845B

2. Topic 1 Industry Knowledge/6. Activity Industry Knowledge Quiz.html

160B

3. Supplemental Training Industry Knowledge/1. Introduction to Industry Knowledge Supplemental Training.mp4

3.79MB

3. Supplemental Training Industry Knowledge/1. Introduction to Industry Knowledge Supplemental Training.vtt

1.12KB

3. Supplemental Training Industry Knowledge/2. Key contact center metrics, KPIs, and business challenges.mp4

29.21MB

3. Supplemental Training Industry Knowledge/2. Key contact center metrics, KPIs, and business challenges.vtt

17.38KB

3. Supplemental Training Industry Knowledge/2.1 Handout-Metrics KPIs Business Challenges.pdf.pdf

13.96MB

3. Supplemental Training Industry Knowledge/2.2 ContactCenterMetricsTable.tiff.tiff

674.75KB

3. Supplemental Training Industry Knowledge/3. Interaction Channels.mp4

12.85MB

3. Supplemental Training Industry Knowledge/3. Interaction Channels.vtt

6.95KB

3. Supplemental Training Industry Knowledge/4. Business continuity in the contact center.mp4

8.98MB

3. Supplemental Training Industry Knowledge/4. Business continuity in the contact center.vtt

3.67KB

3. Supplemental Training Industry Knowledge/5. Different types of contact centers.mp4

7.69MB

3. Supplemental Training Industry Knowledge/5. Different types of contact centers.vtt

4.04KB

3. Supplemental Training Industry Knowledge/6. Core tenets of KCS.mp4

16.76MB

3. Supplemental Training Industry Knowledge/6. Core tenets of KCS.vtt

7.72MB

3. Supplemental Training Industry Knowledge/6.1 Consortium for Service Innovation.html

94B

3. Supplemental Training Industry Knowledge/7. Components of a contact center.mp4

16.64MB

3. Supplemental Training Industry Knowledge/7. Components of a contact center.vtt

7.6KB

3. Supplemental Training Industry Knowledge/7.1 ContactCenterMetricsTable.tiff.tiff

674.75KB

3. Supplemental Training Industry Knowledge/7.2 ContactCenterTechnologyTable.tiff.tiff

584.24KB

3. Supplemental Training Industry Knowledge/7.3 Handout-Metrics KPIs Business Challenges.pdf.pdf

13.96MB

3. Supplemental Training Industry Knowledge/7.4 Handout-Components of a Contact Center.pdf.pdf

5.29MB

4. Topic 2 Case Management/1. Pre-test How much do you know about Case Management.html

267B

4. Topic 2 Case Management/10. Case Management Question 2.9 - Social Customer Service.mp4

14.41MB

4. Topic 2 Case Management/10. Case Management Question 2.9 - Social Customer Service.vtt

3.22KB

4. Topic 2 Case Management/10.1 Video Overview of Social Customer Service.html

119B

4. Topic 2 Case Management/10.2 Social Customer Service Implementation Guide.html

158B

4. Topic 2 Case Management/11. Case Management Question 2.10 - Field Service Dispatch.mp4

11.81MB

4. Topic 2 Case Management/11. Case Management Question 2.10 - Field Service Dispatch.vtt

2.93KB

4. Topic 2 Case Management/11.1 Wikipedia Article on Field Service Management.html

115B

4. Topic 2 Case Management/12. Activity Case Management Quiz.html

160B

4. Topic 2 Case Management/2. Case Management Question 2.1 - Surveys.mp4

15.14MB

4. Topic 2 Case Management/2. Case Management Question 2.1 - Surveys.vtt

1.27KB

4. Topic 2 Case Management/3. Case Management Question 2.2 - Service Level (SLA) Management.mp4

11.95MB

4. Topic 2 Case Management/3. Case Management Question 2.2 - Service Level (SLA) Management.vtt

1.32KB

4. Topic 2 Case Management/4. Case Management Question 2.3 - Case Entry Process.mp4

25.23MB

4. Topic 2 Case Management/4. Case Management Question 2.3 - Case Entry Process.vtt

3.48KB

4. Topic 2 Case Management/5. Case Management Question 2.4 - Omnichannel.mp4

12.9MB

4. Topic 2 Case Management/5. Case Management Question 2.4 - Omnichannel.vtt

2.02KB

4. Topic 2 Case Management/5.1 Omnichannel Implementation Instructions.html

147B

4. Topic 2 Case Management/6. Case Management Question 2.5 - Milestones & Entitlements.html

164B

4. Topic 2 Case Management/7. Case Management Question 2.6 - Case Collaboration.mp4

9.99MB

4. Topic 2 Case Management/7. Case Management Question 2.6 - Case Collaboration.vtt

1.48KB

4. Topic 2 Case Management/8. Case Management Question 2.7 - Case Automation.mp4

7.83MB

4. Topic 2 Case Management/8. Case Management Question 2.7 - Case Automation.vtt

1.15KB

4. Topic 2 Case Management/9. Case Management Question 2.8 - Configuration.mp4

18.08MB

4. Topic 2 Case Management/9. Case Management Question 2.8 - Configuration.vtt

2.85KB

5. Topic 3 Service Cloud Solution Design/1. Pre-test How much do you know about Service Cloud Solution Design.html

267B

5. Topic 3 Service Cloud Solution Design/2. Service Cloud Solution Design Question 3.1 - Variable Required Data.mp4

11.52MB

5. Topic 3 Service Cloud Solution Design/2. Service Cloud Solution Design Question 3.1 - Variable Required Data.vtt

1.71KB

5. Topic 3 Service Cloud Solution Design/3. Service Cloud Solution Design Question 3.2 - Salesforce Console for Service.mp4

21.01MB

5. Topic 3 Service Cloud Solution Design/3. Service Cloud Solution Design Question 3.2 - Salesforce Console for Service.vtt

2.78KB

5. Topic 3 Service Cloud Solution Design/4. Service Cloud Solution Design Question 3.3 - Repair and Returns.mp4

12.35MB

5. Topic 3 Service Cloud Solution Design/4. Service Cloud Solution Design Question 3.3 - Repair and Returns.vtt

2.27KB

5. Topic 3 Service Cloud Solution Design/5. Service Cloud Solution Design Question 3.4 - Improving Cost per Case.mp4

20.25MB

5. Topic 3 Service Cloud Solution Design/5. Service Cloud Solution Design Question 3.4 - Improving Cost per Case.vtt

3.82KB

5. Topic 3 Service Cloud Solution Design/6. Service Cloud Solution Design Question 3.5 - Console Configuration.mp4

19.21MB

5. Topic 3 Service Cloud Solution Design/6. Service Cloud Solution Design Question 3.5 - Console Configuration.vtt

3.69KB

5. Topic 3 Service Cloud Solution Design/7. Activity Service Cloud Solution Design Quiz.html

160B

6. Topic 4 Interaction Channels/1. Pre-test How much do you know about Interaction Channels.html

267B

6. Topic 4 Interaction Channels/2. Interaction Channels Question 4.1 - Email Management.mp4

11.87MB

6. Topic 4 Interaction Channels/2. Interaction Channels Question 4.1 - Email Management.vtt

2.2KB

6. Topic 4 Interaction Channels/2.1 Study Email-to-case attachment size limits.html

152B

6. Topic 4 Interaction Channels/3. Interaction Channels Question 4.2 - Communities.mp4

10.35MB

6. Topic 4 Interaction Channels/3. Interaction Channels Question 4.2 - Communities.vtt

1.71KB

6. Topic 4 Interaction Channels/3.1 Study This! - Communities User License Comparison.html

193B

6. Topic 4 Interaction Channels/4. Interaction Channels Question 4.3 - Live Chat.mp4

11.99MB

6. Topic 4 Interaction Channels/4. Interaction Channels Question 4.3 - Live Chat.vtt

2.01KB

6. Topic 4 Interaction Channels/5. Interaction Channels Question 4.4 - Agent Assisted Inquiries.mp4

8.63MB

6. Topic 4 Interaction Channels/5. Interaction Channels Question 4.4 - Agent Assisted Inquiries.vtt

1.53KB

6. Topic 4 Interaction Channels/6. Interaction Channels Question 4.5 - Live Agent and Chatter Answers.mp4

11.89MB

6. Topic 4 Interaction Channels/6. Interaction Channels Question 4.5 - Live Agent and Chatter Answers.vtt

2.5KB

6. Topic 4 Interaction Channels/7. Interaction Channels Question 4.6 - Open CTI.mp4

8.44MB

6. Topic 4 Interaction Channels/7. Interaction Channels Question 4.6 - Open CTI.vtt

1.49KB

6. Topic 4 Interaction Channels/8. Activity Interaction Channels Quiz.html

160B

7. Topic 5 Knowledge Management/1. Pre-test How much do you know about Knowledge Management.html

267B

7. Topic 5 Knowledge Management/2. Knowledge Management Question 5.1 - Integration to Case Management Process.mp4

13.46MB

7. Topic 5 Knowledge Management/2. Knowledge Management Question 5.1 - Integration to Case Management Process.vtt

2.01KB

7. Topic 5 Knowledge Management/3. Knowledge Management Question 5.2 - Features of Salesforce Knowledge.mp4

16.77MB

7. Topic 5 Knowledge Management/3. Knowledge Management Question 5.2 - Features of Salesforce Knowledge.vtt

2.44KB

7. Topic 5 Knowledge Management/4. Knowledge Management Question 5.3 - Knowledge Visibility.mp4

7.81MB

7. Topic 5 Knowledge Management/4. Knowledge Management Question 5.3 - Knowledge Visibility.vtt

3.9KB

7. Topic 5 Knowledge Management/5. Knowledge Management Question 5.4 - Knowledge Content Migration.mp4

12.27MB

7. Topic 5 Knowledge Management/5. Knowledge Management Question 5.4 - Knowledge Content Migration.vtt

1.83KB

7. Topic 5 Knowledge Management/6. Knowledge Management Question 5.5 - KCS and Archiving Articles.mp4

14.25MB

7. Topic 5 Knowledge Management/6. Knowledge Management Question 5.5 - KCS and Archiving Articles.vtt

2.41KB

7. Topic 5 Knowledge Management/7. Activity Knowledge Management Quiz.html

160B

8. Topic 6 Implementation Strategy/1. Pre-test How much do you know about Implementation Strategy.html

267B

8. Topic 6 Implementation Strategy/2. Implementation Strategy Question 6.1 - User Adoption.mp4

16.29MB

8. Topic 6 Implementation Strategy/2. Implementation Strategy Question 6.1 - User Adoption.vtt

3.29KB

8. Topic 6 Implementation Strategy/3. Implementation Strategy Question 6.2 - Project Planning Phase.mp4

8.26MB

8. Topic 6 Implementation Strategy/3. Implementation Strategy Question 6.2 - Project Planning Phase.vtt

1.62KB

8. Topic 6 Implementation Strategy/4. Implementation Strategy Question 6.3 - Deployment Approach.mp4

13.73MB

8. Topic 6 Implementation Strategy/4. Implementation Strategy Question 6.3 - Deployment Approach.vtt

2.54KB

8. Topic 6 Implementation Strategy/5. Implementation Strategy Question 6.4 - Project Phase Identification.mp4

10.34MB

8. Topic 6 Implementation Strategy/5. Implementation Strategy Question 6.4 - Project Phase Identification.vtt

2.1KB

8. Topic 6 Implementation Strategy/6. Activity Implementation Strategies Quiz.html

160B

9. Topic 7 Contact Center Analytics/1. Pre-test How much do you know about Contact Center Analytics.html

267B

9. Topic 7 Contact Center Analytics/2. Contact Center Analytics Question 7.1 - Agent Assisted Interactions.mp4

15.72MB

9. Topic 7 Contact Center Analytics/2. Contact Center Analytics Question 7.1 - Agent Assisted Interactions.vtt

2.95KB

9. Topic 7 Contact Center Analytics/3. Contact Center Analytics Question 7.2 - Chat Team Performance.mp4

9.11MB

9. Topic 7 Contact Center Analytics/3. Contact Center Analytics Question 7.2 - Chat Team Performance.vtt

1.95KB

9. Topic 7 Contact Center Analytics/4. Contact Center Analytics Question 7.3 - User Adoption Dashboard.mp4

16.12MB

9. Topic 7 Contact Center Analytics/4. Contact Center Analytics Question 7.3 - User Adoption Dashboard.vtt

3.07KB

9. Topic 7 Contact Center Analytics/5. Activity Bonus Quiz!.html

160B

[CourseClub.NET].url

123B

[FCS Forum].url

133B

[FreeCourseSite.com].url

127B

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