QR Code
Copy to Clipboard
Open with BT Client
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
W3siaWQiOiJhZHN0X2JfTV8zMDB4NTAiLCJhZHNwb3QiOiJiX01fMzAweDUwIiwid2VpZ2h0IjoiNSIsImZjYXAiOmZhbHNlLCJzY2hlZHVsZSI6ZmFsc2UsIm1heFdpZHRoIjoiNzY4IiwibWluV2lkdGgiOmZhbHNlLCJ0aW1lem9uZSI6ZmFsc2UsImV4Y2x1ZGUiOmZhbHNlLCJkb21haW4iOmZhbHNlLCJjb2RlIjoiPHNjcmlwdCB0eXBlPVwidGV4dFwvamF2YXNjcmlwdFwiPlxyXG4gIGF0T3B0aW9ucyA9IHtcclxuICAgICdrZXknIDogJzdkMWNjMGUxYjk4MWM5NzY4ZGI3ODUxZmM1MzVhMTllJyxcclxuICAgICdmb3JtYXQnIDogJ2lmcmFtZScsXHJcbiAgICAnaGVpZ2h0JyA6IDUwLFxyXG4gICAgJ3dpZHRoJyA6IDMyMCxcclxuICAgICdwYXJhbXMnIDoge31cclxuICB9O1xyXG4gIGRvY3VtZW50LndyaXRlKCc8c2NyJyArICdpcHQgdHlwZT1cInRleHRcL2phdmFzY3JpcHRcIiBzcmM9XCJodHRwJyArIChsb2NhdGlvbi5wcm90b2NvbCA9PT0gJ2h0dHBzOicgPyAncycgOiAnJykgKyAnOlwvXC93d3cuYm5odG1sLmNvbVwvaW52b2tlLmpzXCI+PFwvc2NyJyArICdpcHQ+Jyk7XHJcbjxcL3NjcmlwdD4ifV0=
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
Get Bonus Downloads Here.url
182B
~Get Your Files Here !/01 - Introduction/01 - Cultivating customer loyalty through agent experience (AX).mp4
3.17MB
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
~Get Your Files Here !/01 - Introduction/01 - Cultivating customer loyalty through agent experience (AX).srt
1.52KB
~Get Your Files Here !/02 - 1. Contact Center Agent Experience What It Means and Why It Matters/01 - Linking agent experience to customer experience.mp4
5.44MB
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
~Get Your Files Here !/02 - 1. Contact Center Agent Experience What It Means and Why It Matters/01 - Linking agent experience to customer experience.srt
3.19KB
~Get Your Files Here !/02 - 1. Contact Center Agent Experience What It Means and Why It Matters/02 - Identifying challenges that impact agent effectiveness.mp4
17.36MB
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
~Get Your Files Here !/02 - 1. Contact Center Agent Experience What It Means and Why It Matters/02 - Identifying challenges that impact agent effectiveness.srt
9.17KB
~Get Your Files Here !/03 - 2. Hiring Strategies for Contact Center Agents/01 - Defining key skills for contact center agent success.mp4
9.37MB
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
~Get Your Files Here !/03 - 2. Hiring Strategies for Contact Center Agents/01 - Defining key skills for contact center agent success.srt
5.71KB
~Get Your Files Here !/03 - 2. Hiring Strategies for Contact Center Agents/02 - Evaluating agent culture fit and adaptability.mp4
12.29MB
W3siaWQiOiJleG9jX2JfUExBWSIsImFkc3BvdCI6ImJfUExBWSIsIndlaWdodCI6IjEiLCJmY2FwIjpmYWxzZSwic2NoZWR1bGUiOmZhbHNlLCJtYXhXaWR0aCI6ZmFsc2UsIm1pbldpZHRoIjpmYWxzZSwidGltZXpvbmUiOmZhbHNlLCJleGNsdWRlIjpmYWxzZSwiZG9tYWluIjpmYWxzZSwiY29kZSI6IjwhLS1cclxuPGEgaHJlZj1cImh0dHBzOlwvXC9zeW5kaWNhdGlvbi5keW5zcnZ0YmcuY29tXC9zcGxhc2gucGhwP2lkem9uZT0xOTYxMDkyJnJldHVybl91cmw9aHR0cHM6XC9cL3RlbGxtZS5wd1wvZ29cL2J0c1wiICBjbGFzcz1cImJ0biBidG4td2FybmluZ1wiIHRhcmdldD1cIl9ibGFua1wiPjxzcGFuIGNsYXNzPVwiZ2x5cGhpY29uIGdseXBoaWNvbi1wbGF5XCI+PFwvc3Bhbj4gUGxheSBOb3c8XC9hPlxyXG4tLT4ifV0=
~Get Your Files Here !/03 - 2. Hiring Strategies for Contact Center Agents/02 - Evaluating agent culture fit and adaptability.srt
6.84KB
~Get Your Files Here !/03 - 2. Hiring Strategies for Contact Center Agents/03 - Building positive agent relationships from day one.mp4
8.12MB
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
~Get Your Files Here !/03 - 2. Hiring Strategies for Contact Center Agents/03 - Building positive agent relationships from day one.srt
4.39KB
~Get Your Files Here !/04 - 3. Strengthen Contact Center Agent Loyalty/01 - Elevating agent performance Training and development.mp4
13.45MB
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
~Get Your Files Here !/04 - 3. Strengthen Contact Center Agent Loyalty/01 - Elevating agent performance Training and development.srt
7.28KB
~Get Your Files Here !/04 - 3. Strengthen Contact Center Agent Loyalty/02 - Fostering community for your agents Education and support.mp4
8.52MB
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
~Get Your Files Here !/04 - 3. Strengthen Contact Center Agent Loyalty/02 - Fostering community for your agents Education and support.srt
4.75KB
~Get Your Files Here !/04 - 3. Strengthen Contact Center Agent Loyalty/03 - Incorporating agent feedback to enhance value.mp4
6.43MB
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
~Get Your Files Here !/04 - 3. Strengthen Contact Center Agent Loyalty/03 - Incorporating agent feedback to enhance value.srt
3.75KB
~Get Your Files Here !/05 - 4. Prepare Contact Center Agents for Future Leadership/01 - Identifying potential leaders in your agent team.mp4
11.44MB
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
~Get Your Files Here !/05 - 4. Prepare Contact Center Agents for Future Leadership/01 - Identifying potential leaders in your agent team.srt
6.41KB
~Get Your Files Here !/05 - 4. Prepare Contact Center Agents for Future Leadership/02 - Guiding future contact center leaders Mentorship and feedback.mp4
12.13MB
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
~Get Your Files Here !/05 - 4. Prepare Contact Center Agents for Future Leadership/02 - Guiding future contact center leaders Mentorship and feedback.srt
6.75KB
~Get Your Files Here !/05 - 4. Prepare Contact Center Agents for Future Leadership/03 - Developing emotional intelligence and empathetic leadership.mp4
12.61MB
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
~Get Your Files Here !/05 - 4. Prepare Contact Center Agents for Future Leadership/03 - Developing emotional intelligence and empathetic leadership.srt
5.57KB
~Get Your Files Here !/06 - Conclusion/01 - Continuing to strengthen the agent experience.mp4
7.48MB
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
~Get Your Files Here !/06 - Conclusion/01 - Continuing to strengthen the agent experience.srt
4.21KB
~Get Your Files Here !/Bonus Resources.txt
386B
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