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[ CourseWikia.com ] Delivering Excellence

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053BB69D92B3E68780C0D219F7A1D2775159B7E9

Number of Files:

111

Content Size:

3.54GB

Convert On:

2024-03-23

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CourseWikia com Delivering Excellence

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File Name

Size

Get Bonus Downloads Here.url

181B

~Get Your Files Here !/1 - Introduction/1 - Introduction.mp4

105.57MB

~Get Your Files Here !/10 - Project Economics/12 - Project Econommics Introduction.mp4

97.34MB

~Get Your Files Here !/10 - Project Economics/13 - Project Economics 2.mp4

149.24MB

~Get Your Files Here !/10 - Project Economics/14 - Project Economics 3.mp4

165.24MB

~Get Your Files Here !/10 - Project Economics/15 - Project Economics 4.mp4

43.61MB

~Get Your Files Here !/10 - Project Economics/15 - What is Project Economics.html

33B

~Get Your Files Here !/10 - Project Economics/16 - Benefits of cost management.html

34B

~Get Your Files Here !/10 - Project Economics/16 - Project Economics 5.mp4

74.81MB

~Get Your Files Here !/10 - Project Economics/17 - Billing Invoicing and Realisation.mp4

40.08MB

~Get Your Files Here !/10 - Project Economics/17 - What is cost management of a project.html

44B

~Get Your Files Here !/10 - Project Economics/18 - Components of project cost.html

33B

~Get Your Files Here !/10 - Project Economics/18 - Incentives and Penalties.mp4

29.08MB

~Get Your Files Here !/10 - Project Economics/19 - Closing Lesson.mp4

85.21MB

~Get Your Files Here !/10 - Project Economics/19 - Techniques for project estimation.html

40B

~Get Your Files Here !/10 - Project Economics/20 - Cost Benefit Analysis.html

28B

~Get Your Files Here !/10 - Project Economics/21 - Objective of CBA.html

23B

~Get Your Files Here !/10 - Project Economics/22 - Difference between CBA and profitability.html

47B

~Get Your Files Here !/10 - Project Economics/23 - Key parameters for profitability calculations.html

52B

~Get Your Files Here !/10 - Project Economics/24 - Order of activities in billing.html

37B

~Get Your Files Here !/10 - Project Economics/25 - Revenue and Expense.html

26B

~Get Your Files Here !/10 - Project Economics/26 - Incentives and Penalties.html

31B

~Get Your Files Here !/11 - Efficient Service Delivery Approach Methodology/20 - Efficient Service Delivery Approach Methodology and Its Key Components.mp4

49.67MB

~Get Your Files Here !/11 - Efficient Service Delivery Approach Methodology/27 - Efficient Service Delivery Approach Methodology.html

63B

~Get Your Files Here !/11 - Efficient Service Delivery Approach Methodology/28 - Efficient service delivery approach and methodology.html

58B

~Get Your Files Here !/12 - Understanding the Customers/21 - Understanding the Customers 1.mp4

66.99MB

~Get Your Files Here !/12 - Understanding the Customers/22 - Understamding the Customers 2.mp4

78.83MB

~Get Your Files Here !/12 - Understanding the Customers/29 - Customer Needs Expectations.html

40B

~Get Your Files Here !/12 - Understanding the Customers/30 - Customer Persona.html

23B

~Get Your Files Here !/13 - Service Delivery Framework/23 - Service Delivery Framework.mp4

73.11MB

~Get Your Files Here !/13 - Service Delivery Framework/31 - Service Delivery Framework.html

33B

~Get Your Files Here !/13 - Service Delivery Framework/32 - Service Delivery Framework2.html

34B

~Get Your Files Here !/14 - Agile Service Delivery/24 - Agile Service Delivery.mp4

111.05MB

~Get Your Files Here !/14 - Agile Service Delivery/33 - Agile Service Delivery Methodology.html

41B

~Get Your Files Here !/14 - Agile Service Delivery/34 - Features of Agile Service Delivery Methodology.html

53B

~Get Your Files Here !/15 - Service Quality Management/25 - Service Quality Management.mp4

50.68MB

~Get Your Files Here !/15 - Service Quality Management/35 - Benefits of SQM.html

22B

~Get Your Files Here !/15 - Service Quality Management/36 - SQM Metrics.html

18B

~Get Your Files Here !/16 - Service Level Agreements/26 - SLAs.mp4

59.69MB

~Get Your Files Here !/16 - Service Level Agreements/37 - SLAs.html

11B

~Get Your Files Here !/17 - Technology Automation in Service Delivery/27 - Automation Technology in Service Delivery Benefits and Examples.mp4

88.59MB

~Get Your Files Here !/17 - Technology Automation in Service Delivery/38 - Benefits of technology and automation.html

44B

~Get Your Files Here !/17 - Technology Automation in Service Delivery/39 - Good practices in using technology and automation.html

56B

~Get Your Files Here !/18 - Innovation and Continual Improvement in Service Delivery/28 - Innovation and Continual Improvement in Service Delivery enefits and Key Elemen.mp4

94.58MB

~Get Your Files Here !/18 - Innovation and Continual Improvement in Service Delivery/40 - Benefits of innovation and continual improvement.html

55B

~Get Your Files Here !/18 - Innovation and Continual Improvement in Service Delivery/41 - Key elements of innovation and continual improvement.html

59B

~Get Your Files Here !/19 - Managing Change and Scope Creeps/29 - Why Changes and Scope Creeps happen in Projects What is a Change Management Proc.mp4

92.69MB

~Get Your Files Here !/19 - Managing Change and Scope Creeps/42 - What can cause scope creep.html

33B

~Get Your Files Here !/19 - Managing Change and Scope Creeps/43 - Change management process.html

32B

~Get Your Files Here !/2 - Mega Transformation Deals1/1 - What is Transformation.html

44B

~Get Your Files Here !/2 - Mega Transformation Deals1/2 - Mega Transformation Deals.mp4

56.7MB

~Get Your Files Here !/2 - Mega Transformation Deals1/2 - Risks in Mega Transformation Deals.html

55B

~Get Your Files Here !/20 - Delivering Excellence/30 - Delivering Excellence.mp4

97.84MB

~Get Your Files Here !/20 - Delivering Excellence/44 - Benefits of Delivering Excellence for business.html

40B

~Get Your Files Here !/20 - Delivering Excellence/45 - Benefits of Delivering Excellence for customers.html

54B

~Get Your Files Here !/21 - Delivering Excellence and Design Thinking/31 - Delivering Excellence and Design Thinking 1.mp4

73.96MB

~Get Your Files Here !/21 - Delivering Excellence and Design Thinking/32 - Delivering Excellence and Design Thinking 2.mp4

72.12MB

~Get Your Files Here !/21 - Delivering Excellence and Design Thinking/46 - Features of Design Thinking.html

34B

~Get Your Files Here !/21 - Delivering Excellence and Design Thinking/47 - Benefits of Delivering Excellence and Design Thinking.html

60B

~Get Your Files Here !/22 - Innovation Creativity/33 - Innovation Creativity 1.mp4

51.97MB

~Get Your Files Here !/22 - Innovation Creativity/34 - Innovation Creativity 2.mp4

55.89MB

~Get Your Files Here !/22 - Innovation Creativity/48 - Enablers for Innovation.html

30B

~Get Your Files Here !/22 - Innovation Creativity/49 - Promoting innovation creativity.html

44B

~Get Your Files Here !/23 - Building a culture of excellence/35 - Building a culture of excellence 1.mp4

70.3MB

~Get Your Files Here !/23 - Building a culture of excellence/36 - Building a Culture of Excellence 2.mp4

17.77MB

~Get Your Files Here !/23 - Building a culture of excellence/50 - Define culture of excellence.html

35B

~Get Your Files Here !/23 - Building a culture of excellence/51 - Role of leadership in culture of excellence.html

50B

~Get Your Files Here !/24 - Effective Communication/37 - Effective Communication 1.mp4

48.55MB

~Get Your Files Here !/24 - Effective Communication/38 - Effective Communication 2.mp4

75.84MB

~Get Your Files Here !/24 - Effective Communication/52 - Techniques for effective communication.html

45B

~Get Your Files Here !/24 - Effective Communication/53 - Effective communication cycle.html

36B

~Get Your Files Here !/25 - Managing Customer Complaints and Feedback/39 - Managing Customer Complaints and Feedback 1.mp4

71.21MB

~Get Your Files Here !/25 - Managing Customer Complaints and Feedback/40 - Managing Customer Complaints and Feedback 2.mp4

71.63MB

~Get Your Files Here !/25 - Managing Customer Complaints and Feedback/54 - What is a customer complaint.html

35B

~Get Your Files Here !/25 - Managing Customer Complaints and Feedback/55 - Objective of managing customer complaints and feedback.html

61B

~Get Your Files Here !/26 - Advanced Client Interactions/41 - Advanced Client Interactions 1.mp4

142.45MB

~Get Your Files Here !/26 - Advanced Client Interactions/42 - Advanced Client Interactions 2.mp4

40.03MB

~Get Your Files Here !/26 - Advanced Client Interactions/43 - Advanced Client Interactions 3.mp4

36.16MB

~Get Your Files Here !/26 - Advanced Client Interactions/56 - Skills for advanced client interactions.html

46B

~Get Your Files Here !/26 - Advanced Client Interactions/57 - Gains of managing advanced client interactions well.html

58B

~Get Your Files Here !/26 - Advanced Client Interactions/58 - Communication style for advanced client interactions.html

59B

~Get Your Files Here !/26 - Advanced Client Interactions/59 - Root cause of difficult situations.html

41B

~Get Your Files Here !/26 - Advanced Client Interactions/60 - Rules for difficult conversations with clients.html

53B

~Get Your Files Here !/26 - Advanced Client Interactions/61 - Techniques for difficult client conversations.html

52B

~Get Your Files Here !/27 - SMART goals and targets/44 - SMART Goals.mp4

99.49MB

~Get Your Files Here !/27 - SMART goals and targets/62 - SMARTGoals.html

17B

~Get Your Files Here !/28 - The Last Lesson/45 - Last Lesson.mp4

93.07MB

~Get Your Files Here !/29 - Assessment/1 - Delivering Excellence Course Assessment.html

511B

~Get Your Files Here !/3 - Mega Transformation Deals2/3 - 5.An-Acquisition-Case-Study.pdf

1.92MB

~Get Your Files Here !/3 - Mega Transformation Deals2/3 - Mega Transformation Deals2.mp4

89.63MB

~Get Your Files Here !/3 - Mega Transformation Deals2/3 - Steps in a Mega Transformation Deal.html

42B

~Get Your Files Here !/4 - Mega Transformation Deals3/4 - Actors in a Mega Transformation Deal.html

43B

~Get Your Files Here !/4 - Mega Transformation Deals3/4 - Mega Transformation Deals3.mp4

87.98MB

~Get Your Files Here !/5 - Project Management Lifecycle/5 - Project Management Lifecycle.html

35B

~Get Your Files Here !/5 - Project Management Lifecycle/5 - Project Management Lifecycle.mp4

139.26MB

~Get Your Files Here !/6 - Tasks in Project Management/6 - Tasks in Project Management.html

34B

~Get Your Files Here !/6 - Tasks in Project Management/6 - Tasks in Project Management.mp4

45.53MB

~Get Your Files Here !/7 - Stakeholder Management/7 - StakeholderManagement.mp4

167.68MB

~Get Your Files Here !/7 - Stakeholder Management/7 - Stakeholders.html

19B

~Get Your Files Here !/7 - Stakeholder Management/8 - Stakeholder Management.html

29B

~Get Your Files Here !/8 - Risk Management/10 - Basis of Risk Management.html

31B

~Get Your Files Here !/8 - Risk Management/10 - Risk Management 3.mp4

104.35MB

~Get Your Files Here !/8 - Risk Management/11 - Major steps in Risk Management.html

37B

~Get Your Files Here !/8 - Risk Management/12 - Possible Strategies for Risk Management.html

46B

~Get Your Files Here !/8 - Risk Management/8 - Risk Management 1.mp4

103.91MB

~Get Your Files Here !/8 - Risk Management/9 - Risk Management 2.mp4

40.85MB

~Get Your Files Here !/8 - Risk Management/9 - Standard for Risk Management.html

35B

~Get Your Files Here !/9 - Project Program Status Reporting/11 - Project Program Status Reporting.mp4

110.01MB

~Get Your Files Here !/9 - Project Program Status Reporting/13 - Importance of Project Status Report.html

42B

~Get Your Files Here !/9 - Project Program Status Reporting/14 - Good practices about Project Status Report.html

49B

~Get Your Files Here !/Bonus Resources.txt

386B

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